Jesse Kniess
Taos,NM
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with stalking, bussing, answering the phone and taking orders. Comfortable working in fast-paced environments to handle demanding workload.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Wilks Medley
Taos, NM
11.2023 - Current
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Informed kitchen staff of any special orders or dietary restrictions.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Greeted customers and escorted them to their tables.
- Provided menus and answered questions about menu items and specials.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Took beverage orders and served drinks during peak meal times.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Monitored dining area to assess server capacity and estimate wait times.
- Took reservations from patrons by phone or online.
Busser
Orlando’s
Taos, NM
01.2022 - 12.2022
- Communicated effectively with kitchen staff regarding orders placed by customers.
- Ensured that each table was properly set before seating guests.
- Replenished napkins, condiments, silverware and glassware as needed.
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
- Provided quick and efficient clearing of tables between courses.
- Adhered to sanitation guidelines when handling food and beverage items.
- Greeted customers and answered questions about menu items.
- Took initiative to help others whenever necessary.
- Conducted regular checks on customer satisfaction levels during meal service.
- Maintained a friendly attitude towards customers at all times.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Refilled condiments and other supplies at tables and in service areas as necessary.
- Engaged with guests in a polite and friendly manner to enhance the dining experience.
- Assisted in the training of new bussers, sharing knowledge and best practices.
Education
GED -
UNM TAOS
Taos, NM06-2025
Skills
- Customer service
- Time management
- Problem solving
- Team collaboration
- Strong multitasking
- Safe food handling
- POS system operations
- Reading comprehension
- Menu memorization
- New hire training
- Front counter maintenance
- Up-selling
Timeline
Restaurant Hostess
Wilks Medley
11.2023 - Current
Busser
Orlando’s
01.2022 - 12.2022
GED -
UNM TAOS