Jesse Lo Conte
Rochester,NY
Summary
Over the years I have had the pleasure to work in many different areas and have grown with each experience. The main thing they all have in common is the ability to work with people. From coaching to retail sales, I take pride in my ability to communicate solutions and give tailored service to any situation. Thank you for taking the time to consider me for the position.
Overview
8
8
years of professional experience
Work History
Wireless Sales Consultant
Cellular Sales
07.2022 - Current
- Increased customer satisfaction by providing knowledgeable and efficient service on wireless products and services for both consumer as well as Business accounts.
- Utilized knowledge gained through various sales training programs offered at the company to increase sales.
- Streamlined the sales process for greater efficiency, resulting in faster transactions and improved customer experiences.
- Boosted store sales by maintaining a thorough understanding of current promotions and wireless plans.
- Nurtured long-term client relationships that resulted in increased loyalty, referrals, and repeat business for the store.
Operations Lead of Dewey Ave Location
Cellular Sales
07.2023 - 08.2024
- Maintained a clean and organized store ensuring the guest satisfaction.
- Made sure all trade in devices met expectations and were sent out on time.
- Resolved any issues relating to inventory and trade ins.
- Placed work orders when necessary for any issues with the store itself.
- Rotated devices to make sure oldest devices were sold first and inventory was properly stocked.
Life Insurance Agent
Bankers Life
03.2022 - 06.2022
- Advanced knowledge of OCSR, a client relations management software used to increase client base.
- Strong understanding of products offered by Bankers Life such as Life Insurance, Medicare advantage plans, Long Term Care policies and Critical Illness policies.
- Used products available that best met the customers needs to ensure the customers future success.
Professional E Sport Coach and Analyst
Rise Nation
02.2017 - 08.2019
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Planned practice schedules in coordination with other teams.
- Built strong relationships with players and their families leading to increased unity within the team.
- Analyzed past performances to create spreadsheets to further explain strengths and weaknesses.
- Developed code of conduct for team, promoting discipline and respect both on and off field.
- Used data driven strategies and critical thinking during events resulting in better performance and higher placements.
Education
No Degree - Biology
William Paterson University of New Jersey
Wayne, NJSkills
- Active listening
- Critical thinking
- Task prioritization
- Interpersonal skills
- Customer retention
- Adaptability
- Building customer loyalty
Languages
English
Timeline
Operations Lead of Dewey Ave Location
Cellular Sales
07.2023 - 08.2024
Wireless Sales Consultant
Cellular Sales
07.2022 - Current
Life Insurance Agent
Bankers Life
03.2022 - 06.2022
Professional E Sport Coach and Analyst
Rise Nation
02.2017 - 08.2019
No Degree - Biology
William Paterson University of New Jersey