Jesse Lucia
Flint
Summary
Company-driven Department Supervisor with a commitment to improving store's operations and ensuring satisfaction in employees and customers. Motivational with excellent communication and reasoning skills. Easily manage various personalities and provide continuous support to coworkers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Department Supervisor
The Home Depot Inc
07.2021 - Current
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained team members in successful strategies to meet metric targets.
- Promoted culture focused on encouraging associates to develop skills and abilities.
- Handled cash register, returns and refunds.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Created employee schedules to align coverage with forecasted demands.
- Communicated with managers of other departments to maintain transparency.
Pro Associate
The Home Depot Inc
09.2019 - 07.2021
- Maintained relationships with Pro customers and created material lists for home projects.
- Answered customer questions about products and services.
- Engaged in friendly conversation with customer to better uncover individual needs.
Pro Cashier
The Home Depot Inc
03.2015 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assistant Manager
Bullpen Sports
11.2018 - 03.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
No Degree - Accounting
Mott Community College
Flint, MISkills
- Motivational Leadership
- Customer service
- Adaptability
- Interpersonal skills
- Sense of urgency
Certification
- Certified Forklift truck, Reach truck and Electric ladder operator.
- Back up ASDS training.
- Back up Vault associate.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Department Supervisor
The Home Depot Inc
07.2021 - Current
Pro Associate
The Home Depot Inc
09.2019 - 07.2021
Assistant Manager
Bullpen Sports
11.2018 - 03.2020
Pro Cashier
The Home Depot Inc
03.2015 - 09.2019
No Degree - Accounting
Mott Community College