Summary
Overview
Work History
Skills
Timeline
Generic

Jesse Martinez

San Jon,NM

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Have Worked Couple Years As A Sales Representative

Overview

3
3
years of professional experience

Work History

Customer Representative

TA Travel Center
Glenrio, NM
10.2023 - Current
  • Responded to customer inquiries via phone, email and chat.
  • Provided product and service information to customers.
  • Maintained customer records in company database.
  • Sales Representative

Customer Service Representative

Russells Truck & Travel Center I-40
Glenrio, NM
02.2022 - 10.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Customer Service Representative

Skills

  • Customer service excellence
  • Organization and recordkeeping
  • Inbound call answering
  • Call handling
  • Complaint resolution

Timeline

Customer Representative

TA Travel Center
10.2023 - Current

Customer Service Representative

Russells Truck & Travel Center I-40
02.2022 - 10.2023
Jesse Martinez