Jesse Mills
Casnovia,MI
Summary
Dynamic Parts Counter Sales Person with a proven track record at Auto Value parts stores, excelling in customer relationship building and product knowledge. Enhanced order processing efficiency, resulting in increased customer satisfaction and loyalty. Skilled in parts identification and fostering strong client connections, driving repeat business and positive referrals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Parts Counter Sales Person
Auto Wares
Grand Rapids, MI
08.2015 - Current
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
Dispatch Coordinator
Auto Wares
Grand Rapids, MI
08.2015 - Current
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
Delivery Driver
Auto Wares
Grand Rapids, MI
08.2015 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Parts Counter Sales Person
O'Reilly Auto Parts
Grand Rapids, MI
10.2011 - 07.2015
- Enhanced product knowledge by attending regular training sessions and staying up-to-date on industry trends.
- Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.
- Assisted customers with diagnosing problems for automotive equipment and purchasing necessary replacements.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Assisted management with forecasting future inventory needs based on historical sales data.
Counter Salesperson
AutoZone
Grand Rapids, MI
09.2009 - 10.2011
- Built strong rapport with customers, fostering loyalty and repeat business.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
Food Preparation Worker
Jets Pizza
Grand Rapids, MI
05.2007 - 04.2009
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
Education
High School Diploma -
Forest Hills Eastern
Ada, MI01-2010
Skills
- Customer relationship building
- Goal-oriented mindset
- Strong negotiation
- Product knowledge expertise
- Parts identification
- Industry awareness
- Order processing efficiency
Certification
- ASE Certified, Parts Specialist - 4 Years
Timeline
Parts Counter Sales Person
Auto Wares
08.2015 - Current
Dispatch Coordinator
Auto Wares
08.2015 - Current
Delivery Driver
Auto Wares
08.2015 - Current
Parts Counter Sales Person
O'Reilly Auto Parts
10.2011 - 07.2015
Counter Salesperson
AutoZone
09.2009 - 10.2011
Food Preparation Worker
Jets Pizza
05.2007 - 04.2009
High School Diploma -
Forest Hills Eastern