Jesse Moreno
Hampton,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Server
Craft 60 Tap House And Grill
07.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Ambassador
Great Wolf Lodge
01.2017 - 07.2021
- Daily Running of scheduled games, meetings, and events for guests of the resort
- Daily running of the Show of the characters in the park
- Managing schedules and shifts, as well as being in the show myself.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Greeted customers and clients to create welcoming atmosphere.
Team Lead
Dollywood Theme Park
12.2017 - 06.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Adjusted equipment to meet different productivity levels.
- Audited team performance and compliance with Dollywoods moral and expectaion standards.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Held weekly team meetings to inform team members on company news and updates.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Server
Outback Steakhouse
10.2014 - 05.2018
- Server, outback steak house / Rafferty’s
- Provide guests with service from start to finish, delivering food and drinks, Cleaning, and handling payments.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Photographer
Sharp Shooter Imaging
06.2006 - 08.2014
- Digitally edited photos to enhance appearance.
- Took photos from different angles and perspectives to capture perfect images.
- Edited, toned, captioned, and uploaded photographs for publication.
- Photographed high-quality images for various print and digital projects.
Education
Associate of applied Science Degree - Visual Communications
ITT TECHNICAL INSTITUTE
KNOXVILLE, TN2012
Skills
- Sales Expertise
- Sales Techniques
- Guest Relations
- Personnel Scheduling
- Team-Building Exercises
- Workload Delegation
- Team Member Motivation
- Leadership
- Team Meetings
- Team Monitoring
- Continuous Improvement Process
- Scheduling
Accomplishments
- Supervised team of 27 staff members.
Timeline
Server
Craft 60 Tap House And Grill
07.2021 - Current
Team Lead
Dollywood Theme Park
12.2017 - 06.2020
Ambassador
Great Wolf Lodge
01.2017 - 07.2021
Server
Outback Steakhouse
10.2014 - 05.2018
Photographer
Sharp Shooter Imaging
06.2006 - 08.2014
Associate of applied Science Degree - Visual Communications
ITT TECHNICAL INSTITUTE
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