Jesse R. Bridges Jr.
Washington,DC
Summary
Resourceful Help Desk Support Specialist recognized for productivity and efficiency in task completion. Skilled in technical troubleshooting, user support, and system diagnostics. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and customer satisfaction. Committed to leveraging these soft skills to enhance team performance and end-user experience.
Overview
9
9
years of professional experience
Work History
Help Desk Support Specialist
DRS inc.
Temple Hills, MD
12.2023 - Current
- Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
- Assisted in the installation of new hardware, software, and operating systems.
- Responded to customer inquiries via phone, email, or chat support.
- Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
- Diagnosed system errors using event viewer logs and other diagnostic tools.
- Created user accounts on multiple platforms such as Windows Server 2008, 2012, 2016 Active Directory.
- Maintained records of daily data communication transactions, problems and remedial actions taken or installation activities.
Concierge
InterSolutions, LLC
01.2021 - 07.2022
- Company Overview: Washington DC
- Provide continuous security monitoring duties for contracting firms throughout DC Metro area
- Responded to customer inquiries via phone, email, or chat support.
- Assisted customers with instructional support and product troubleshooting.
- Diagnosed system errors using event viewer logs and other diagnostic tools.
- Duties are assigned on a continuous 24-hour schedule – to include 3 varied shifts of operation Washington DC
- Fielded help desk customer questions and fulfilled requests.
Floor Coordinator (Secretary II)
Hosted Records
10.2018 - 04.2020
- Supply administrative and logistic support to GSA employees.
- Serviced 10 supply centers on a continual routine, while simultaneously dispatching or troubleshooting daily service calls in tandem with building maintenance, tenant support group, or joint supply center.
- Analyzed performance data collected from various sources to identify trends in production output or customer satisfaction ratings.
- Identified potential risks associated with certain tasks or operations on the floor and took appropriate measures to mitigate them.
Staffing Associate
Ardell Associates
06.2015 - 10.2019
- Company Overview: Arlington VA
- Assigned to conference support team
- Supported the implementation and organization of partitioned clusters for pre-registration booths, supplies needed for positions honored – for over 13 major corporate organizations
- Group Attendance ranges from less than 200 client members to over 5K invited spectators
- Instrumental in QA for pre-registration data, reception packages, registration badges and educational accreditation for paid seminars
- Arlington VA
Education
Certificate - Cybersecurity IT Specialist
New Horizons
Vienna, VACertificate - Helpdesk Technician
AlphaTrain Institute
Eatontown, NJPC Fundamentals/Mainframe Applications
Computer Learning Center
Philadelphia, PAMilitary Records Specialist - (75D10)
US Army Adjutant General School
Fort Jackson, SCSkills
- Operating systems
- Hardware diagnostics
- Help Desk Software
- Incident Management
- Security Protocols
- Remote Support
Timeline
Help Desk Support Specialist
DRS inc.
12.2023 - Current
Concierge
InterSolutions, LLC
01.2021 - 07.2022
Floor Coordinator (Secretary II)
Hosted Records
10.2018 - 04.2020
Staffing Associate
Ardell Associates
06.2015 - 10.2019
Certificate - Cybersecurity IT Specialist
New Horizons
Certificate - Helpdesk Technician
AlphaTrain Institute
PC Fundamentals/Mainframe Applications
Computer Learning Center
Military Records Specialist - (75D10)
US Army Adjutant General School