Jesse Rios
Mustang,OK
Summary
Dynamic professional with a proven track record in customer service and technical roles, notably at Buffalo Wild Wings. Excelled in resolving service issues and enhancing guest satisfaction, leveraging strong problem-solving and organizational skills. Skilled in POS software and fostering teamwork, demonstrated by effectively training personnel in fiber optics at Cortez N&C LLC. Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Overview
2
2
years of professional experience
Work History
Host
Buffalo Wild Wings
Yukon, OK
11.2024 - Current
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
Hand
Cortez N&C LLC
- Current
- Bury the underground mainline, as well as the optic fiber.
- Greet and attend to the customers' wants and needs, for their preferences.
- Inspected and tested fiber optics equipment to ensure optimal performance.
- Laid out cabling plans and ran through buildings to desired locations.
- Communicated with customers to access work areas and explain work.
- Monitored progress reports and documented results from each job site visit.
- Provided training to personnel on the proper use of tools and techniques related to fiber optics.
Crew Member
McDonald's
Mustang, OK
03.2023 - 05.2023
- Educated customers on menu items, product ingredients and nutritional values.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Education
Diesel Technology -
Canadian Valley Technology Center
El Reno, OK05.2024
High School -
Mustang High School
Mustang, OKSkills
- POS software
- Team player mentality
- Reservations
- Problem-solving
- Responsible
- Inspection checklists
- Cultural awareness
- Organizational skills
- Teamwork and collaboration
- Self-Directed
Languages
English
Professional
Spanish
Professional
Timeline
Host
Buffalo Wild Wings
11.2024 - Current
Crew Member
McDonald's
03.2023 - 05.2023
Hand
Cortez N&C LLC
- Current
Diesel Technology -
Canadian Valley Technology Center
High School -
Mustang High School