Jessenia Perez
Herriman,UT
Summary
Healthcare Operations professional with 10+ years of experience supporting hospital and clinical operations, workflow optimization, and performance improvement. Proven ability to analyze KPIs, improve scheduling and care coordination processes, and collaborate cross-functionally to drive efficiency and patient outcomes. Experienced in healthcare analytics, process improvement, and team coordination. Currently pursuing a Bachelor’s in Healthcare Administration with a strong interest in operations, analytics, and leadership growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Enhanced Scheduler Lead
Primary Children's Hospital
11.2018 - Current
- Led scheduling operations for 90+ therapists and 10 schedulers across 6 locations, supporting service expansion and operational efficiency.
- Designed and implemented workflow improvements that increased scheduling efficiency and reduced patient wait times.
- Analyzed call volume, productivity metrics, and operational data using Excel and reporting dashboards.
- Led cross-functional initiatives involving IT, telecom, and front-office teams.
- Supported hiring, onboarding, and training while standardizing workflows and documentation.
- Managed intake and scheduling for 5,000+ patient interactions, including insurance verification and CPT review.
- Led initiatives to integrate new scheduling software, improving user experience and operational efficiency.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
Care Coordinator
Intermountain Healthcare
01.2024 - 10.2025
- Supported healthcare operations for multiple providers by coordinating scheduling, care gaps, and performance initiatives.
- Tracked and analyzed KPIs related to preventative care, access, and operational efficiency.
- Collaborated with leadership to support workflow optimization and improve care delivery processes.
- Managed 100+ weekly patient interactions, resolving escalations and coordinating care across departments.
- Supported strategic planning efforts through reporting, documentation, and process improvement initiatives.
Cardiac ICU Coordinator
Nicklaus Children's Hospital, Miami Children's Hospital
06.2015 - 09.2018
- Coordinated patient care activities, ensuring timely communication among multidisciplinary teams.
- Oversaw inventory management, ensuring availability of essential medical supplies.
- Collaborated with leadership to address operational challenges and streamline procedures.
- Analyzed patient feedback to identify areas for service improvement and implement changes.
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Education
Bachelor of Science - Health Care Administration
Utah Tech University
St. George, UT05-2026
Associate of Science - Management
Utah Tech University
St. George, UT08-2025
Skills
- Healthcare Operations
- Process Improvement
- KPI & Performance Reporting
- Workflow Optimization
- Scheduling & Capacity Planning
- Cross-Functional Collaboration
- Data Analysis (Excel, Pivot table, Bi, SQL, Tableau)
- Quality Improvement (HEDIS/NCQA)
- Project Coordination
- Training & Documentation
- Time keeping (Kronos, UKG)
Certification
Excel Expert
Languages
Spanish
Professional Working
Timeline
Care Coordinator
Intermountain Healthcare
01.2024 - 10.2025
Enhanced Scheduler Lead
Primary Children's Hospital
11.2018 - Current
Cardiac ICU Coordinator
Nicklaus Children's Hospital, Miami Children's Hospital
06.2015 - 09.2018
Bachelor of Science - Health Care Administration
Utah Tech University
Associate of Science - Management
Utah Tech University