Princess Lewis
Los Angeles,CA
Summary
Operations-focused Scheduling Leader with 10+ years of experience in healthcare coordination, dispatch operations, and technical support. Proven record of leading teams, optimizing scheduling systems, improving workflow efficiency, and maintaining high compliance standards. Recognized for strategic organization, strong communication, and the ability to manage high-volume environments with precision. Currently pursuing an Associate of Arts in Business Administration to further develop leadership and operational management expertise.
Overview
17
17
years of professional experience
Work History
Lead Scheduler
Speakeasy Therapy
Las Vegas, NV
03.2022 - 09.2023
- Directed scheduling operations and supervised a team to ensure operational efficiency
- Managed master schedules aligned with organizational priorities and service capacity
- Implemented workflow improvements that enhanced accuracy and productivity
- Coordinated cross-departmental scheduling needs to support seamless service delivery
Scheduling Coordinator
Desert Radiology
Las Vegas, NV
02.2019 - 04.2021
- Oversaw high-volume provider schedules in both on-site and remote settings
- Reduced scheduling errors through system optimization initiatives
- Maintained HIPAA-compliant documentation and EMR accuracy
- Collaborated with clinical teams to improve patient flow and appointment utilization
Technical Support Representative
Asurion
Las Vegas, NV
06.2015 - 05.2018
- Provided technical troubleshooting support for mobile and electronic devices
- Resolved complex service issues while maintaining high customer satisfaction ratings
- Documented service interactions and maintained performance metrics in a fast-paced enviroment
Security Officer/Dispatcher
Securitas Security Services USA
Los Angeles, CA
01.2009 - 12.2013
- Coordinated dispatch operations and field communication for security personnel
- Managed incident reporting and ensured adherence to safety protocols
- Exercised sound judgement in high-pressure situations
Hostess
Disneyland Resort
Anaheim, CA
02.2007 - 05.2008
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Trained new host staff on hospitality standards and customer service protocols.
- Coordinated with kitchen staff to ensure timely meal delivery and guest satisfaction.
- Resolved guest inquiries and concerns efficiently, contributing to positive reviews.
Education
Business Administration
Los Angeles Southwest College
Los Angeles, CA04-2027
High School Diploma -
Morningside High School
Inglewood, CA06-2008
Skills
- Healthcare Operations
- Calendar & Resource Management
- Teal Leadership & Staff Development
- Process Improvement & Workflow Optimization
- Dispatch Coordination
- Technical Support & Troubleshooting
- HIPPA Compliance & Documentation
- Time management mastery
- Effective communication techniques
- Customer Experience Management
- Conflict Resolution & Decision-Making
Timeline
Lead Scheduler
Speakeasy Therapy
03.2022 - 09.2023
Scheduling Coordinator
Desert Radiology
02.2019 - 04.2021
Technical Support Representative
Asurion
06.2015 - 05.2018
Security Officer/Dispatcher
Securitas Security Services USA
01.2009 - 12.2013
Hostess
Disneyland Resort
02.2007 - 05.2008
Business Administration
Los Angeles Southwest College
High School Diploma -
Morningside High School