Jessenia Goyco-Alvarado
Coram,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Medical Receptionist
Port Jeff Medicine
Port Jefferson Station , New York
07.2024 - Current
- Answered phones promptly and directed calls appropriately.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Performed data entry tasks related to billing and collections procedures.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Verified insurance coverage for appointments and collected co-payments as required.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
Personal Care Assistant
Jzanis Homecare Agency
Holbrook, New York
06.2022 - 05.2023
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Collaborated with interdisciplinary team members regarding plan of care for each client.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Developed individual plans of care based on assessment findings and physician orders.
Customer Service Representative
Medisys Management Inc
Melville, New York
09.2018 - 05.2022
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
Briarcliffe College
NY 07.2011 - 05.2014
Skills
- Patient scheduling
- Insurance verification
- Medical billing
- Data entry
- Customer service
- Electronic records management
- Appointment coordination
- Time management
- Attention to detail
- Payment collection
- Medical charting
- Patient registration
Languages
Spanish
Native/ Bilingual
Timeline
Medical Receptionist
Port Jeff Medicine
07.2024 - Current
Personal Care Assistant
Jzanis Homecare Agency
06.2022 - 05.2023
Customer Service Representative
Medisys Management Inc
09.2018 - 05.2022
Briarcliffe College
07.2011 - 05.2014