Jesenea Miron
La Quinta Inn & Suites In
MORENOVALLEY,CA
2
Languages
4
years of professional experience
Adaptable Hospitality Professional experienced in front desk service and team supervision. Delivered efficient guest service through strong organizational skills and problem-solving abilities. Focused on enhancing daily operations by effectively coordinating staff, managing guest requests, and maintaining precise records.
Work History
Receptionist
1 Year 1 Month- Resolved guest concerns promptly, escalating issues when necessary to protect service standards.
- Resolved guest concerns promptly, escalating issues to protect service standards.
- Supported smooth lobby operations by prioritizing tasks during high-traffic periods.
- Coordinated with housekeeping and maintenance to support room readiness and guest satisfaction.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Supervisor
1 Year 3 Months- Supervised daily hotel operations, ensuring seamless guest service across front desk, housekeeping, and public areas.
- Monitored guest requests and resolved service issues promptly to support satisfaction and retention.
- Coordinated staff schedules and task assignments to maintain consistent coverage and workflow.
- Trained new associates on property procedures, service standards, and safety protocols.
- Enforced front-line policies and procedures to maintain order, quality, and accountability.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Receptionist
1 Year 4 Months- Greeted guests, managed check-ins, and assigned rooms using a hotel property management system.
- Greeted guests, managed check-ins, and assigned rooms using a hotel property management system.
- Processed reservations, modifications, and cancellations while verifying guest information for accuracy.
- Handled payment transactions, posted charges, and balanced end-of-shift cash receipts.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
High School Diploma
Counselor - Addiction Counseling
Skills
Telephone skills
Appointment scheduling
Telephone communication
Data management
Office administration
Cash handling
File management
Data processing
Organization skills
Communication skills
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Receptionist
La Quinta Inn & Suites In
09.2025 - 10.2026Read More
Supervisor
Stay Bridge Hotel
05.2024 - 08.2025Read More
Receptionist
Hampton Inn By Hilton
01.2023 - 05.2024Read More
Valley View
High School Diploma
Read More
San Bernardino Valley College
Counselor from Addiction Counseling
Read More