Jessi Kinley
Anderson,SC
Summary
Accomplished Business Office Coordinator at Meritus Signature Homes, adept in office management and customer service, significantly enhanced interdepartmental communication and client satisfaction. Skilled in negotiating and streamlining processes, demonstrated a keen ability to improve operational workflows and build lasting relationships, ensuring compliance and efficiency across roles.
Overview
5
5
years of professional experience
Work History
Business Office Coordinator
Meritus Signature Homes
01.2024 - Current
- Developed correspondence letters, memos, and emails.
- Negotiated contracts with vendors, securing favorable terms that benefited both parties involved in the transaction.
- Streamlined office processes by implementing efficient filing systems and organizational strategies.
- Enhanced customer satisfaction by responding promptly to inquiries and resolving issues professionally.
- Improved interdepartmental communication by establishing clear lines of contact and collaboration protocols.
- Cultivated positive relationships with clients through attentive service ensuring repeat business from satisfied customers.
- Ensured compliance with industry regulations by maintaining accurate records and documentation for audits or inspections if needed.
Home Health Aide
Home Care Solutions, Inc
01.2023 - 01.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
Assistant Retail Store Manager
Once Upon A Child Franchise
08.2020 - 01.2023
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Completed routine store inventories.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Answered questions about store policies and addressed customer concerns.
- Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
Warehouse Packer
UniFirst
08.2019 - 07.2020
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
Education
Westside High School
Anderson, SCSkills
- Customer Service
- Office Administration
- Office Management
- Schedule Coordination
- Workflow oversight
- Business operations management
- Relationship Building
Timeline
Business Office Coordinator
Meritus Signature Homes
01.2024 - Current
Home Health Aide
Home Care Solutions, Inc
01.2023 - 01.2024
Assistant Retail Store Manager
Once Upon A Child Franchise
08.2020 - 01.2023
Warehouse Packer
UniFirst
08.2019 - 07.2020
Westside High School
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