Jessiah Johnson
Milwaukee,WI
Summary
To seek and maintain full time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills. Friendly and reliable Customer Service Rep offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multitasking aptitude.
Overview
4
4
years of professional experience
Work History
Cashier
Lowes Home Improvment
09.2024 - 04.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Team Lead
Walmart
01.2023 - 12.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
Stow Associate
Amazon
04.2023 - 09.2024
- Expedited customer orders by swiftly locating and retrieving stored items from their respective locations within the warehouse.
- Ensured timely order fulfillment with effective stowage of items in designated storage locations.
- Maintained up-to-date knowledge of company policies, procedures, and best practices related to warehouse operations through regular training sessions and professional development opportunities.
- Achieved high levels of accuracy while stowing products through meticulous attention to detail during labeling procedures.
Personal Care Worker
IRIS
02.2022 - 11.2023
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Developed trust-based relationships with both client and their family through clear communication and empathetic caregiving approach.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Enhanced client satisfaction by providing personalized care and attention to their daily needs.
- Provided compassionate companionship to clients, engaging in meaningful conversations and activities.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Crew Member
McDonald's
07.2021 - 02.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Riverside University Highschool
06-2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Warehouse Safety
- Problem Solving
- Time Management
- Leadership
- Written and Verbal Communication
- Basic Math Competence
Timeline
Cashier
Lowes Home Improvment
09.2024 - 04.2025
Stow Associate
Amazon
04.2023 - 09.2024
Team Lead
Walmart
01.2023 - 12.2024
Personal Care Worker
IRIS
02.2022 - 11.2023
Crew Member
McDonald's
07.2021 - 02.2022
High School Diploma -
Riverside University Highschool
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