Jessica Abraham
Marana,Arizona
Summary
Detail-oriented professional with a strong focus on delivering exceptional customer service and ensuring operational efficiency. Proven ability to foster a welcoming atmosphere, enhance team collaboration, and drive customer satisfaction in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Shift Leader
Cracker Barrel Old Country Store
Marana, Arizona
05.2024 - Current
- Resolved customer complaints swiftly and effectively to enhance satisfaction.
- Monitored food preparation processes to ensure quality and compliance with standards.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Fostered a team-oriented environment to increase morale and productivity.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
Server
Claire's Cafe
Catalina, USA
05.2022 - 01.2024
- Delivered exceptional customer service in a fast-paced café environment.
- Addressed customer complaints promptly, improving overall satisfaction and encouraging repeat visits.
- Fostered a welcoming atmosphere that encouraged repeat visits from patrons.
- Trained new servers on menu offerings and service protocols effectively.
- Ensured cleanliness and organization of dining areas, contributing to a pleasant dining experience.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Inventory Expert/Supervisor/Admin Assistant
RGIS
Tucson, USA
01.2016 - 01.2020
- Led inventory crews for retail and grocery stores, ensuring thorough and accurate counts.
- Maintained organized filing system for completed and current inventories, supporting efficient retrieval.
- Conducted ongoing training sessions to enhance employee skills.
- Scheduled and performed interviews for potential employees.
- Ensured safe work environment in office and field settings.
- Fostered communication between teams, enhancing collaboration and information sharing.
Program Coordinator/Direct Support Provider
AZ Mentor
Tucson, USA
01.2012 - 01.2014
- Coordinated meal planning and preparation tailored to individual client needs, promoting nutritional well-being.
- Created staff schedules and arranged therapy and doctor appointments for clients.
- Accompanied clients to individual support plans, child and family teams, and various appointments.
- Facilitated communication among teams working with individuals.
- Managed daily and monthly paperwork for all clients, ensuring compliance and timely processing.
- Oversaw financial transactions and maintained accurate balances for clients, facilitating effective budget management.
Women's Wear Lead
Kmart
Prescott Valley, USA
05.2006 - 08.2007
- Oversaw women's clothing section operations, maintaining standards and optimizing stock levels to meet customer demand.
- Reorganized merchandise displays to improve visual appeal and accessibility, enhancing customer engagement.
- Provided exceptional customer service to enhance shopping experiences.
- Managed monetary transactions with precision, ensuring customer satisfaction and trust.
- Unloaded and organized merchandise, ensuring accurate inventory management.
Education
Carrington College - nursing
Carrington College
Tucson, AZ08-2019
Yavapai College - nursing
Yavapai College
Prescott, AZ05-2008
High School -
Bradshaw Mountain High School
Prescott Valley, AZ05-2006
Skills
Timeline
Shift Leader
Cracker Barrel Old Country Store
05.2024 - Current
Server
Claire's Cafe
05.2022 - 01.2024
Inventory Expert/Supervisor/Admin Assistant
RGIS
01.2016 - 01.2020
Program Coordinator/Direct Support Provider
AZ Mentor
01.2012 - 01.2014
Women's Wear Lead
Kmart
05.2006 - 08.2007
Carrington College - nursing
Carrington College
Yavapai College - nursing
Yavapai College
High School -
Bradshaw Mountain High School