Jessica Acey
Dunnville,KY
Summary
Dynamic professional with extensive experience in customer service and front office management at Huffman and Huffman. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept at scheduling and appointment management, ensuring a seamless experience for clients while maintaining a welcoming environment. Strong attention to detail and initiative-driven.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Huffman and Huffman
03.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Independent Instructor
A New Beginning Achievement Center
11.2022 - 03.2024
- Evaluated student progress through regular assessments, providing timely feedback and adjusting instruction as needed for optimal growth.
- Enhanced classroom management practices by consistently setting expectations and enforcing rules, leading to a more productive learning environment.
- Maintained open lines of communication with parents and guardians, discussing student progress and addressing any concerns or issues that arose.
- Developed strong relationships with students, fostering a positive learning environment and promoting academic success.
- Effectively differentiated instruction for diverse learners, accommodating individual needs while maintaining high expectations for all students.
Store Manager
Shoe Sensation
12.2019 - 07.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Associate of Applied Science - Medical Lab Technician
Somerset Community College
Somerset, KY05-2026
Associate of Arts -
Somerset Community College
Somerset, KY05-2024
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Data entry
- Problem-solving skills
- Telephone etiquette
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Oral and writing communication
- Hospitality services
- Front office management
- Work prioritization
- Initiative-taking
- Confidentiality handling
Certification
- Certified Phlebotomist
Timeline
Front Desk Receptionist
Huffman and Huffman
03.2024 - Current
Independent Instructor
A New Beginning Achievement Center
11.2022 - 03.2024
Store Manager
Shoe Sensation
12.2019 - 07.2022
Associate of Applied Science - Medical Lab Technician
Somerset Community College
Associate of Arts -
Somerset Community College
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