Jessica Allison
Copperas Cove,TX
Summary
Organized and detail-focused with the ability to multitask and communicate effectively. Works well under pressure and keeps task on track while maintaining accuracy.
Overview
2021
2021
years of professional experience
Work History
Sales Associate
Mardel Christian & Education
Lubbock. TX
- Assisted more than 3 customers in product selection and provided exceptional service.
- Maintained knowledge of inventory and store layout to enhance customer experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to ensure optimal merchandise presentation.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped multiple customers locate products and checked store system for merchandise at other sites.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Volunteer
American Red Cross
Lubbock, TX
05.1995 - 08.2020
- Assisted Executive of department with secretarial duties, including valuable and confidential information
- Maintained office cleanliness
- Maintained and organized files
- Assisted in training CPR and First Aid classes
Receptionist
Massage Envy
Harker Heights, TX
- Managed appointment scheduling and maintained organized front desk operations.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Assisted in maintaining a clean and welcoming environment for clients and staff.
- Utilized point-of-sale system to process payments and manage client accounts efficiently.
- Developed knowledge of services offered, enhancing client education during interactions.
- Supported marketing initiatives by promoting membership deals to potential clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed 60 appointments a day, communicated with clients, and updated client records.
- Answered phone promptly under 2 mins and directed incoming calls to correct offices.
Server
Red Lobster Restaurant
Lubbock, TX
- Demonstrated fast pace rhythm while remaining organized
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Resolved customer complaints professionally, promoting positive dining experiences and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Processed cash and credit transactions efficiently, ensuring accurate billing for guests.
- Demonstrated menu knowledge to assist guests in making informed dining choices.
Education
Associate of Science -
South Plains College
Levelland, TX12.2003
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Goal oriented
- Stocking and receiving
- Friendly and outgoing
Timeline
Volunteer
American Red Cross
05.1995 - 08.2020
Sales Associate
Mardel Christian & Education
Receptionist
Massage Envy
Server
Red Lobster Restaurant
Associate of Science -
South Plains College