Jessica Alvarado
Defiance
Summary
Results-driven professional with extensive experience in sales management and team leadership. Expertise in performance evaluation and schedule development ensures optimal coverage and enhances customer satisfaction. Aiming to leverage skills to streamline operations while fostering a safe work environment. Utilizes comprehensive background with company to enhance growth opportunities for associates.
Overview
20
20
years of professional experience
Work History
Department Supervisor
Lowe's
Defiance
12.2005 - Current
Department Supervisor (2015-current)
- Resolved customer concerns regarding sales representatives and installation issues, enhancing customer satisfaction
- Oversaw daily operations, ensuring compliance with safety protocols to maintain a safe work environment
- Constructed staff schedules to ensure optimal coverage during peak hours
Sales Specialist (2007-2015)
- Solely accountable for 40% of flooring sales
- Maintained record for most details/leads sold over 3 years while achieving 70% close rate average
- Coordinated with customers on installation issues, facilitating timely resolutions to improve service quality
Team Lead (2006-2007)
Head Cashier (2005-2006)
Education
High School Diploma -
Fort Ann Central School
Fort Ann, NY06-1997
Skills
- Sales management
- Project management
- Schedule development
- Employee training
- Performance evaluation
- Employee interview oversight
- Team building
- Workflow optimization
- Workplace safety
- Conflict resolution
- Customer service
- Power equipment operation
Timeline
Department Supervisor
Lowe's
12.2005 - Current
High School Diploma -
Fort Ann Central School