Jessica Amer
Mountain Home,AR
Summary
Dynamic professional with a strong work ethic and proven customer service skills, honed at Baxter Health. Expertise in appointment scheduling and data entry, consistently enhancing office organization and communication. Recognized for resolving issues swiftly, fostering a collaborative team environment, and maintaining confidentiality in sensitive matters.
Overview
6
6
years of professional experience
Work History
Scheduler/Secretary
Baxter Health
Mountain Home, AR
05.2024 - Current
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Barista
Brewed Awakening
Mountain Home, AR
08.2019 - 01.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Sales Associate
Lowes
Mountain Home, AR
02.2019 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
GED -
Ozarks Community College
Ash Flat, AR05.2017
Skills
- Appointment scheduling
- Data entry
- Telephone communication
- Customer service
- Office organization
- Team collaboration
- Problem solving
- Strong work ethic
- Effective multitasking
Timeline
Scheduler/Secretary
Baxter Health
05.2024 - Current
Barista
Brewed Awakening
08.2019 - 01.2021
Sales Associate
Lowes
02.2019 - 08.2019
GED -
Ozarks Community College