Jessica Aponte
Peoria,AZ
Summary
Results-driven Restaurant Manager with 10+ years of experience overseeing food service operations, staff supervision, inventory management, and food safety compliance. Proven ability to improve efficiency while maintaining high quality standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager
Desert Diamond Casino
Glendale, AZ
08.2023 - 04.2025
- On Duty Manager Starbucks, Auntie Anne's and Ben & Jerry's
- Store Operations:
- Leading store operations: Ensuring the store runs efficiently and effectively, including hiring and coaching.
- Meeting sales targets: Driving sales and increasing profits.
- Inventory control: Managing inventory, ordering supplies, and ensuring product quality.
Manager on Duty
Subway
Phoenix, AZ
06.2022 - 08.2023
- Staff Management: Recruit, train, and schedule employees, provide guidance and support, and address performance opportunitie.
- Financial Performance: Manage budgets, track sales, and implement strategies to increase revenue and reduce costs.
- Safety and Security: Maintain a safe and secure work environment for both employees and customers, adhering to food safety regulations.
Manager of Operations
Dunkin Donuts
Phoenix, AZ
03.2012 - 05.2022
- Streamlined store operations, resulting in smooth food preparation and enhanced customer service experiences.
- Achieved high customer satisfaction rates by consistently providing top-tier service.
- Ensured a safe environment, minimizing risks for staff and customers.
- Upheld Dunkin' Donuts standards, ensuring consistent quality across operations.
- Elevated staff capabilities through targeted training on new products and service delivery.
- Increased brand awareness and sales through dynamic marketing and promotional strategies.
- Enhanced community relations through active participation in outreach activities.
Education
High School Diploma - undefined
Sunnyslope High
Phoenix, AZ05.2003
Skills
- Team Leadership
- Training & Development
- Budget Management
- Financial Report Writing
- Schedule Management
- Staff Management
- POS
- Time Management
Accomplishments
Top sales earner across all Bath and Body retail stores.
34% sales increase with Dunkin Donuts.
Lowest payroll and lowest turnover at Desert Diamond.
Certification
Serve Safe Certification
-Management
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Desert Diamond Casino
08.2023 - 04.2025
Manager on Duty
Subway
06.2022 - 08.2023
Manager of Operations
Dunkin Donuts
03.2012 - 05.2022
High School Diploma - undefined
Sunnyslope High