Jessica Aragona
Gainesville,GA
Summary
Dedicated server with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest engagement and ensure order accuracy, fostering a welcoming atmosphere.
Overview
17
17
years of professional experience
Work History
Server
IHOP
Buford, GA
04.2014 - 07.2020
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Managed order accuracy through diligent verification of food and beverage selections.
- Trained new servers on menu details, service protocols, and operational procedures.
- Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
Head Server
Millie’s Steakhouse
Brooksville, FL
09.2009 - 01.2014
- Supervised daily operations to ensure exceptional service and customer satisfaction.
- Trained and mentored junior staff on menu knowledge and service standards.
- Coordinated with kitchen staff to optimize order accuracy and efficiency.
- Developed and implemented strategies for improving guest experience and engagement.
Certified Nursing Assistant
Royal Oak Nursing Center
Dade City, FL
12.2003 - 12.2005
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with routine medical procedures and patient assessments.
- Monitored vital signs, reporting changes to healthcare team promptly for effective intervention.
- Maintained accurate patient records, enhancing communication among care providers.
Education
High School Diploma -
Hernando High School
Brooksville, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
Timeline
Server
IHOP
04.2014 - 07.2020
Head Server
Millie’s Steakhouse
09.2009 - 01.2014
Certified Nursing Assistant
Royal Oak Nursing Center
12.2003 - 12.2005
High School Diploma -
Hernando High School