Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Arthur

Port Orchard

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

9
9
years of professional experience

Work History

Associate Banker

Chase Bank
03.2021 - Current
  • Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Balanced teller drawers and ATM cash.
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
  • Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
  • Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.

Server

Hi Joy Bowl
01.2016 - 02.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School Diploma -

Discovery High School
Port Orchard
06-2016

Skills

  • Customer service
  • Cash management
  • Relationship building
  • Appointment scheduling
  • Problem-solving
  • Fast-paced environment

Timeline

Associate Banker

Chase Bank
03.2021 - Current

Server

Hi Joy Bowl
01.2016 - 02.2021

High School Diploma -

Discovery High School

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Jessica Arthur