Jessica Bamburg
Safford,AZ
Summary
Qualified customer service representative with six years in fast-paced call center environment. Personable and professional under pressure. Flexible and hardworking in deadline-driven situations. Patient and Empathetic with background in conflict resolution.
Experienced food service professional with strong focus on team collaboration and achieving results. Skilled in inventory management, customer service, and food safety practices. Adaptable and reliable, consistently meeting changing needs and expectations. Known for fostering positive team environment and ensuring high-quality outcomes.
Overview
11
11
years of professional experience
Work History
Deli Team Lead
Bashas' Markets
05.2023 - 07.2023
- Trained new team members on proper food handling, sanitation, and safety procedures for a safer working environment.
- Utilized strong communication skills to resolve customer complaints promptly, maintaining positive relationships.
Mercantile Associate
Geotemps Inc
07.2020 - 09.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Seasonal Hourly Warehouse Operations
Target Distribution Center
11.2019 - 01.2020
- Stocked and sorted packaging and replenished supplies, including wrapping paper, plastic sheets, boxes, cartons, ink, glue and labels to achieve consistent productivity levels.
- Sorted and weighed products after packaging to assess quality, identify defects and grade resulting items.
- Regulated machine flow, speed, and temperature and stopped and reset machine to address malfunctions.
Customer Service Representative
XPO Last MILE
02.2012 - 07.2018
- Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Education
High School Diploma -
Washington High School
2011
Skills
- Quick learner
- Creative problem solver
- Exceptional communication skills
- Training development aptitude
- Multi-line phone talent
- Calm in fast paced environment
- Cleaning and sanitizing
- Strong work ethic
- Pricing and shelf labeling
Name
AZ,jessicareneejaquez17@gmail.com,6025018310,85013,Phoenix,357 West Pierson Street
Timeline
Deli Team Lead
Bashas' Markets
05.2023 - 07.2023
Mercantile Associate
Geotemps Inc
07.2020 - 09.2022
Seasonal Hourly Warehouse Operations
Target Distribution Center
11.2019 - 01.2020
Customer Service Representative
XPO Last MILE
02.2012 - 07.2018
High School Diploma -
Washington High School
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