Jessica Barbara
Scotrun,PA
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
20
20
years of professional experience
Work History
Front Desk Receptionist
Kandl Dental
East Stroudsburg, PA
01.2014 - 03.2020
- Maintain daily schedule for Doctor and two hygienists, Insurance verification, Answer incoming calls, Collect and post copays
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
- Managed front desk operations including scheduling appointments, collecting payments.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
PATIENT SERVICE REP
Aspen Dental
Stroudsburg, PA
07.2009 - 04.2013
- Maintain schedules for multiple providers, Answer multi line phone system, Insurance verifications
- Verified insurance information, collected payments, and scheduled appointments.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Scanned documents into electronic health record system as needed.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
Front Desk Receptionist
A Call Away Footcare
Staten Island, NY
06.2007 - 03.2009
- Maintain schedules for multiple providers, Sterilize instruments, Insurance verification
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
Assistant Manager
GUESS Factory
Tannersville, PA
02.2006 - 06.2007
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Store Manager
Bombay
Bethlehem, PA
03.2000 - 02.2006
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Created weekly work schedules for store personnel.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Education
Associate of Applied Science - Business Administration And Management
Northampton Community College
Bethlehem, PA05-2004
Skills
- Problem-solving skills
- Time management skills
- Multi tasking skills
- Computer skills
- Team player who can also work independently
- Verbal and written communication skills
- Office Administration
- Call Routing
- Customer Service
Timeline
Front Desk Receptionist
Kandl Dental
01.2014 - 03.2020
PATIENT SERVICE REP
Aspen Dental
07.2009 - 04.2013
Front Desk Receptionist
A Call Away Footcare
06.2007 - 03.2009
Assistant Manager
GUESS Factory
02.2006 - 06.2007
Store Manager
Bombay
03.2000 - 02.2006
Associate of Applied Science - Business Administration And Management
Northampton Community College