Jessica Barclay
Chicago,IL
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
23
23
years of professional experience
Work History
Operations Manager
CVS Pharmacy
Oak Park, IL
12.2003 - 05.2024
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Before and After School Care Assistant
Southwest Chicago Christian School Association
Oak Lawn, IL
08.2001 - 07.2003
- Communicated regularly with parents regarding student progress, behavior issues, and any other concerns they might have.
- Maintained cleanliness of facility by wiping down surfaces, washing dishes, sweeping floors.
- Provided a safe, nurturing environment for children during their stay at the facility.
- Encouraged positive social interactions between students by organizing group activities such as board games or arts and crafts projects.
- Helped children with homework assignments as needed.
- Assisted in the preparation of nutritious snacks and meals for children attending before and after school care program.
- Supervised students during outdoor playtime, ensuring safety regulations were followed.
Education
High School Diploma -
Chicago Christian High School
Palos Heights, IL06-1998
Skills
- Inventory Management
- Financial Management
- Customer Service
- Team Building/Leadership
- Customer Relationship Management (CRM)
- Invoice Processing
- Assignment Delegation
- Financial and cash flow analyses
- Employee Motivation
- Activities Planning
- Nutrition planning
- Cleaning and sanitizing
- Child development knowledge
References
References available upon request.
Timeline
Operations Manager
CVS Pharmacy
12.2003 - 05.2024
Before and After School Care Assistant
Southwest Chicago Christian School Association
08.2001 - 07.2003
High School Diploma -
Chicago Christian High School