Jessica Barnes
Grand Rapids
Summary
Dynamic Case Manager at Degage Ministries Community with a proven track record in crisis intervention and client advocacy. Skilled in individualized counseling and community resource networking, I successfully developed comprehensive case management plans, enhancing client access to essential services and fostering strong relationships to promote positive outcomes. Specializing in Housing and community resources
Overview
22
22
years of professional experience
1
1
Certification
Work History
Case Manager
Degage Ministries Community
11.2021 - Current
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Provided leadership, guidance and support to staff members.
- Partnered with local organizations to expand access to social and community services.
- Advocated for social and community service programs to increase awareness and funding.
Supervisor
Meijer
08.2015 - 09.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Hilo Certified
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Warehouse Supervisor
Notions Marketing Corporation Distribution Center
08.2009 - 08.2015
- Supervised shipping and receiving, distribution and workplace safety.
- Oversaw daily operations and shipping and handling processes.
- Supervised warehouse operations by managing employees during shifts.
- Supported production workers in meeting goals without compromising safety and compliance.
- Operated warehouse material handling equipment correctly to move loads.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
Manager
SUBWAY®Restaurants
02.2004 - 08.2009
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- handled all food orders and kept overhead cost of Store to a minimum
Education
Bachelor of Science - Corrective Social Services
University of Phoenix
Tempe, AZ07-2023
Skills
- Individualized counseling and motivational interviewing
- Patron support and strong relationship building
- Documentation and reporting
- Community resources and networking
- Active listening
- Positive attitude
- Critical thinking
- Client relationship management
- Client advocacy
- Empathy for clients
- Crisis intervention
- Goal setting and motivation for clients
Certification
- MI Bridges Navigation Partner Training - February 2025
- Cohort 190- MICWHA CHW Certification Course-
- January 6th- March
Timeline
Case Manager
Degage Ministries Community
11.2021 - Current
Supervisor
Meijer
08.2015 - 09.2021
Warehouse Supervisor
Notions Marketing Corporation Distribution Center
08.2009 - 08.2015
Manager
SUBWAY®Restaurants
02.2004 - 08.2009
Bachelor of Science - Corrective Social Services
University of Phoenix