Jessica Barragan Garcia
Indianapolis,IN
Summary
Detail-oriented professional with strong bilingual communication skills. Experienced in Dental Assisting,patient scheduling, insurance verification, and administrative support, ensuring efficient office operations and enhanced patient experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dental Front Office Receptionist
Lakewood Family Dental of Indianapolis/ DBA Alivio Health PC. Dental
Indianapolis, IN
01.2025 - Current
- Manage patient scheduling and appointment confirmations to optimize office workflow.
- Performs administrative duties including but no limited to answering calls, emailing and faxing.
- Coordinates patient check-in and check-out processes, enhancing overall patient experience.
- manages patient records and ensure accurate data entry using DENTRIX software.
- Reviews and verifies insurance eligibility and benefits using online websites and direct calls to insurance companies.
- Presents and explains dental treatment plans, insurance benefits and financial options to patients insuring clear understanding.
- Process payments and coordinates billing as needed.
Dental Assistant
Alivio Health PC. Dental
Indianapolis, IN
03.2019 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations and procedures, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Sterilized rooms and prepped equipment and instruments for daily procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Medical Receptionist
Alivio Health Medical Center
Indianapolis, IN
01.2018 - 03.2019
- Managed patient check-in and appointment scheduling using electronic health record systems.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Assisted with insurance verification processes to streamline patient registration.
- Maintained accurate patient records, ensuring compliance with privacy regulations.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Translated medical terminology accurately to ensure patient understanding of diagnoses and treatments.
Education
Ivy Tech Community College of Indiana
Indianapolis, INHigh School Diploma -
University Heights Preparatory Academy
Indianapolis, IN2015
Skills
- Bilingual ( Spanish/English)
- Dental assisting
- Dentrix
- MS Excel,Power point,Word
- Patient scheduling
- Insurance verification
- Administrative support
Certification
- Certified Expanded Duties Dental Assistant
Timeline
Dental Front Office Receptionist
Lakewood Family Dental of Indianapolis/ DBA Alivio Health PC. Dental
01.2025 - Current
Dental Assistant
Alivio Health PC. Dental
03.2019 - Current
Medical Receptionist
Alivio Health Medical Center
01.2018 - 03.2019
Ivy Tech Community College of Indiana
High School Diploma -
University Heights Preparatory Academy