Karen Arellano
Oakland,CA
Overview
2
2
years of professional experience
Work History
Dental Front Office Receptionist
Smart Start Dental
03.2021 - 07.2022
- Greeted patients, provided them with the necessary paperwork, and verified insurance information.
- Organized patient charts prior to each appointment in order to save time during the check-in process.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Provided support with front office duties such as photocopying documents or scanning files.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
Fulfillment Team Member
Macy's
11.2020 - 01.2021
- Picking, packing, and shipping items in accordance with customer requests.
- Using RF scanners to locate products in the warehouse quickly and accurately.
- Ensuring accuracy of shipments by verifying contents and quantity of order fulfillment.
Retail and Sales Associate
Rainbow
10.2020 - 11.2020
- Provided accurate information about products, prices, and services.
- Assisted customers with product selection, sizing, and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Loader Position
UPS
08.2020 - 10.2020
- Received incoming freight into the warehouse and ensured accurate placement in proper storage areas
- Performed daily maintenance checks on all equipment used for loading and unloading operations.
- Stacked boxes, crates, containers, and other materials on pallets, shelves, or racks in an orderly manner according to company standards.
Education
Bachelor's Degree in Sociology & a Minor in Chicano/a and Central American Studies -
The University of California, Los Angeles
06.2024
Associate Degree in Sociology -
Chabot College
08.2021
Skills
- Bilingual verbal and written skills in Spanish & English
- Proficient in collaborative workspaces
- Capable of learning new concepts quickly and efficiently
- Customer Service
- Answering emails and phone calls efficiently
- Microsoft Word Entry Level
- Microsoft Excel Entry level
- Google Docs and Google Spreadsheet experience
- Medi-cal Insurance Verification
- Dental Terminology
- Office Opening and Closing
- Phone and Email Etiquette
- Patient Flow Management
- Insurance Billing
- Dentrix Program- Patient Documentation/Scheduling Efficacy
- Front Desk team Collaboration
- Incoming Call Reception
Internships
Health Careers Academy Internship 03/2016- 05/2018
- I used critical thinking and creative strategies to present informative health advice.
BuildOn, Community Service 09/2018- 05/2019
- Every Saturday this volunteer service would consist of different services such as serving the homeless and being involved in community events.
MPA's Math Tutoring Internship 09/2018- 05/2019
- Mentored and tutored freshmen in Algebra during and after their class time.
UC Berkeley's Youth Leadership Art Internship 09/2018- 05/2019
- UC Berkeley’s students mentored me through creative processes like poetry, dance, and music.
Chabot Community College Cal Fresh Foodbank 09/2019- 12/2020
- UC Berkeley’s students mentored me through creative processes like poetry, dance, and music.
UCLA Travel Study Program, The City University of New York 07/2023- 08/2023
- I took undergraduate seminars in Sociology, taking classes like Urban and Suburban Sociology of New York City and Cultural Society. I interviewed and wrote a research paper/article on the raids food vendors have been enduring in New York City and how Covid-19 created an additional impact on their businesses.
UCLA College Corps Internship 11/2023- 01/2024
- Volunteered more than 300 hours at 826LA’s program—a nonprofit program I am dedicated to torturing and assisting middle to high school students in creative writing including a big book project they get published each year and reviewing their PIQs. Used Salesforce softwear to input student’s and parents' contact information.
References
- Mateo Acosta, 826LA Associate Director of Community Engagement, mateo@826la.org
- Jewel Bourne, UCLA College Corp Coordinator, jbourne@saonet.ucla.edu, (310)617-7829
- Deana Cervantes, Smart Start Dental Manager, (925)497-3815
Timeline
Dental Front Office Receptionist
Smart Start Dental
03.2021 - 07.2022
Fulfillment Team Member
Macy's
11.2020 - 01.2021
Retail and Sales Associate
Rainbow
10.2020 - 11.2020
Loader Position
UPS
08.2020 - 10.2020
Bachelor's Degree in Sociology & a Minor in Chicano/a and Central American Studies -
The University of California, Los Angeles
Associate Degree in Sociology -
Chabot College
Similar Profiles
Yasmin RuizYasmin Ruiz
Receptionist / File Clerk / Certified X-ray Technician at Smart Start Dental OfficeReceptionist / File Clerk / Certified X-ray Technician at Smart Start Dental Office
Jaelyn AlcantarJaelyn Alcantar
Babysitter at Smart Start AcademyBabysitter at Smart Start Academy
Maria BarnesMaria Barnes
Instructional Coach at Smart Start of Mecklenburg County/ Meck PreKInstructional Coach at Smart Start of Mecklenburg County/ Meck PreK
Anna GarayAnna Garay
Inventory and Manufacturing Intern at SkydioInventory and Manufacturing Intern at Skydio
Emmanuel C. SheduEmmanuel C. Shedu
Machine Learning Engineer - Trust, Integrity & Safety at Meta PlatformsMachine Learning Engineer - Trust, Integrity & Safety at Meta Platforms