Jessica Bartels
Colorado Springs,CO
Summary
Detail-oriented Certified Nursing Assistant personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Kohl's
09.2023 - 07.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Esthetician
European Wax Center
07.2023 - 11.2023
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Advised clients on proper home-care regimens.
- Fostered friendly, warm, and exceptional customer experience.
- Analyzed skin condition and made appropriate product recommendations.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
Receptionist
Veda Salon & Spa
02.2023 - 07.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Education
Associate of Science - Nursing
Pikes Peak Community College
Colorado Springs, CO05.2027
CNA Certification - Nursing Education
Heart To Heart Academy
Colorado Springs 07.2024
Esthetician License - Esthetician
Tony & Guy Hairdressing
Colorado Springs 11.2022
High School Diploma -
Independence High School
Glendale, AZ05.2019
Skills
- Collecting vital signs
- Basic Life Support
- Reliable team player
- Compassionate caregiver
- Patient Assessments
- Healthcare ethics
- Excellent Communication
- Multitasking Abilities
- Certified Nursing Assistant
Certification
- Basic Life support - Certified
- CPR - Certified
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Kohl's
09.2023 - 07.2024
Esthetician
European Wax Center
07.2023 - 11.2023
Receptionist
Veda Salon & Spa
02.2023 - 07.2023
Associate of Science - Nursing
Pikes Peak Community College
CNA Certification - Nursing Education
Heart To Heart Academy
Esthetician License - Esthetician
Tony & Guy Hairdressing
High School Diploma -
Independence High School