Talented and high-energy consistently meets critical needs with organized and skilled approach Always performs using industry best practices Effectively coordinates teams, resources and paperwork to quickly accomplish challenging goals.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
ArtFindz
Hartford, WI
11.2024 - 04.2026
Assisted customers with product inquiries and order placements.
Resolved customer complaints through effective communication and problem-solving.
Provided feedback to management on customer trends and concerns.
Answered customer inquiries and provided accurate information regarding products and services.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Correctional Sergeant/Correctional Officer
Department of Corrections
Racine/Fond Du Lac, WI
01.2021 - 06.2023
Briefed superiors of incidents and misconduct, and recommended disciplinary actions.
Conducted daily briefings to pass on pertinent information to oncoming shifts.
Prepared written reports concerning inmates' misconduct.
Monitored inmate behavior to prevent crime, escape attempts, and other dangerous activities.
Conducted scheduled headcounts to verify the presence of prisoners.
Maintained order in building and on grounds of prison.
Diffused disruptive behavior by verbal interventions.
CNA
State of Wisconsin Department of Health Services
Union Grove, WI
08.2021 - 11.2021
Answered signal lights, bells or intercom systems to determine resident needs.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Observed and reported unusual symptoms and changes to charge nurse.
Used mobility devices to transport patients.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Supported non-ambulatory residents in range of motion exercises.
Caretaker/CNA
William Brachman
Cedarburg, WI
03.2008 - 02.2021
Assist non weight bearing client with MS in all aspects of morning routine including but not limited to washing, dressing, transferring to wheelchair
Assist client with office work
Provide transportation to and from appointments, shopping, etc
Prepare meals
Care and maintenance of stomach tube
Light housework
Correctional Officer
Department of Corrections
Fond Du Lac, WI
07.2005 - 02.2006
Inmate census
Documentation of all calls, visits, conduct reports, and various other activities
Observe and control perimeter and opening/closing of doors
Direct and counsel inmates
CNA
Aurora Health Care
Hartford, WI
02.2000 - 09.2004
Answered signal lights, bells or intercom systems to determine resident needs.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Used mobility devices to transport patients.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Supported non-ambulatory residents in range of motion exercises.
Documented activities and recorded information in EMR system.
Observed and reported unusual symptoms and changes to charge nurse.
Customer Service Representative at General Dynamics Information Technology (GDIT)Customer Service Representative at General Dynamics Information Technology (GDIT)