Jessica Beckham
Lancaster ,Sc
Summary
Experienced leader with strong focus on team collaboration and delivering results. Adept at managing operations, driving process improvements, and fostering positive work environment. Known for adaptability and reliability in meeting changing needs. Skilled in strategic planning, staff development, and performance management.
Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals.
Overview
15
15
years of professional experience
Work History
Department Manager
Walmart
Rock Hill SC
09.2017 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
DSD Receiver
Walmart
Rock Hill SC
09.2017 - Current
- Efficiently managed time-sensitive tasks such as perishable item handling for reduced spoilage rates while adhering to health guidelines in storage conditions.
- Implemented loss prevention strategies, reducing instances of damaged or misplaced goods.
- Facilitated smooth operations by coordinating with sales, merchandising, and shipping departments regarding inventory availability and requirements.
- Optimized storage space utilization by regularly reorganizing items according to size, weight, and frequency of use.
- Enhanced inventory accuracy by diligently monitoring incoming shipments and verifying product details.
- Verified accuracy of DSD plan-o-grams and implemented weekly store merchandising notes.
- Participated in ongoing training opportunities to stay current on industry best practices related to receiving processes and procedures.
- Processed reclaims and returns to vendors and warehouse for credit.
- Increased processing speed for incoming shipments by creating a streamlined system for opening packages, checking contents against invoices, and logging received items into the database.
- Processed daily and weekly DSD tickets to file invoices.
- Maintained strong vendor relationships through professional communication and timely resolution of issues.
Maintenance Team Lead
Walmart
Rock Hill SC
09.2017 - Current
- Conducted regular team meetings to review progress towards goals, discuss challenges faced in daily activities, and foster an environment of open communication among team members.
- Enhanced productivity through prioritizing urgent repairs and coordinating resources to address facility needs promptly.
- Implemented energy-saving initiatives that led to substantial reductions in utility expenses while maintaining comfortable working conditions for staff members.
- Streamlined maintenance procedures for greater efficiency, resulting in reduced labor costs and improved operational performance.
- Fostered a positive working environment by recognizing exceptional performance among team members, promoting collaboration, and encouraging professional development opportunities.
- Supervised employee performance, preventive maintenance, and safety.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Utilized proper tools and materials to adhere to safety guidelines.
- Strip and wax floors throughout store
- Make sure all areas of store was properly cleaned every night to ensure a clean and safe opening for the next business day.
Department Manager
Walmart
Lancaster, SC
09.2012 - 07.2015
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
Arbys
Team Member
Lancaster, SC
04.2010 - 09.2012
- Cashier
- Money handling
- Worked effectively in fast-paced environments.
- Ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Sales Associate
K-Mart
Lancaster,SC
09.2010 - 07.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Produce Associate
Walmart
Rock Hill SC
09.2017 - Current
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Assisted with monthly inventory counts.
- Pleasantly greeted customers and provided prompt and courteous service.
- Blocked produce and culled damaged or spoiled pieces.
- Assisted in reducing waste by implementing proper rotation techniques for perishable items.
- Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
- Collaborated with fellow associates to maintain adequate stock levels during peak shopping hours, minimizing customer wait times.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Boosted sales by creating attractive fruit and vegetable displays to entice customers.
- Supported inventory management efforts through accurate record-keeping and timely reporting of any discrepancies.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Improved store safety by quickly addressing spills, broken containers, or other hazards in the produce section.
Education
Diploma -
Buford High School
Lancaster SC 05.2010
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Task delegation
- Decision-making
- Customer engagement
- Safety and security
- Goals and performance
- Retail management
- Flexible schedule
- Work planning and organization
- Coaching and mentoring
- Order management
- Relationship building and management
- Order processing
- Employee scheduling
- Product restocking
- Motivational leadership
- Employee management
- Staff hiring and retention
- Vendor relationship management
- Workforce planning
- Rules and regulations
Timeline
Department Manager
Walmart
09.2017 - Current
DSD Receiver
Walmart
09.2017 - Current
Maintenance Team Lead
Walmart
09.2017 - Current
Produce Associate
Walmart
09.2017 - Current
Department Manager
Walmart
09.2012 - 07.2015
Sales Associate
K-Mart
09.2010 - 07.2012
Arbys
Team Member
04.2010 - 09.2012
Diploma -
Buford High School