Jessica Bell
Norfolk,VA
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Inspiration Health
Virginia Beach, VA
05.2024 - Current
- Performed data entry tasks related to billing and collections procedures.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Greeted and checked in patients, updating patient information in computer system.
- Processed referrals for specialist care when requested by physicians or patients.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Patient Care Advocate
Roosevelt Family Medicine
Norfolk, VA
07.2023 - 04.2024
- Participated in quality improvement initiatives aimed at improving overall patient experience.
- Maintained accurate documentation of all interactions with patients in accordance with HIPAA regulations.
- Ensured compliance with applicable state and federal regulations regarding informed consent requirements prior to treatment initiation.
- Identified community resources available for additional assistance or support for patients facing financial hardship due to illness or injury.
- Evaluated referrals from primary care providers for specialty consultations or procedures based on established criteria.
- Assisted with scheduling appointments or tests as needed by the patient's physician or specialist.
Mailroom Clerk
Abbott
Portsmouth, VA
11.2022 - 05.2023
- Responded promptly to requests from other departments relating to their mailing needs.
- Assembled boxes, bags or containers for packing materials before shipping out.
- Ensured compliance with safety standards and procedures when handling large volumes of mail pieces.
- Assisted in the preparation of outgoing mail by weighing packages, affixing postage, and completing necessary documentation.
- Utilized automated systems for tracking shipments and managing mailing lists.
- Prepared reports detailing daily activity within the department for management review.
- Operated postage meter machines to prepare outgoing letters and parcels for mailing.
- Adhered strictly to organizational policies concerning privacy and confidentiality when handling sensitive documents or materials.
- Processed international mailings according to customs regulations.
- Performed data entry activities into various databases related to the processing of mail items.
Patient Access Service Representative
Southwest Healthcare Services
Murrieta, CA
03.2022 - 08.2022
- Identified opportunities for process improvement related to Patient Access Services operations.
- Performed data entry of patient demographics and billing information into computer systems accurately and timely.
- Responded promptly to customer inquiries related to account status or payment options via email or phone.
- Greeted patients and visitors in a friendly manner, providing assistance with patient registration and inquiries.
- Ensured that all required forms were completed correctly by the patient or guarantor prior to service being rendered.
- Assisted patients with understanding their financial responsibilities prior to services being rendered.
Front Desk Receptionist
LoBue
Murrieta, CA
09.2021 - 03.2022
- Responded to customer inquiries via phone, email, and in person.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Handled sensitive information in a confidential manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
Specimen Technician
Quest Diagnostics
San Juan Capistrano, CA
11.2020 - 09.2021
- Analyzed data generated by automated instruments and recorded results into patient files.
- Prepared and labeled specimens for microscopic examination.
- Maintained specimen collection records accurately and efficiently.
- Organized and managed the daily workflow in the lab environment.
- Resolved discrepancies between patient information and collected samples.
- Responded promptly to requests for assistance from other departments regarding specimen collection.
Education
High School Diploma -
Friendly High School
Fort Washington, MD06-2005
Some College (No Degree) - Mass Communications
North Carolina Central University
Durham, NCSkills
- HIPAA Compliance
- Medical Terminology
- Medical Billing
- Payment Collection
- Referral Verification
- Records Management
- Office Administration
- Patient Relations
- Microsoft Office
- Proficient in [Software]
- Workflow Optimization
Languages
English
Professional
Timeline
Medical Receptionist
Inspiration Health
05.2024 - Current
Patient Care Advocate
Roosevelt Family Medicine
07.2023 - 04.2024
Mailroom Clerk
Abbott
11.2022 - 05.2023
Patient Access Service Representative
Southwest Healthcare Services
03.2022 - 08.2022
Front Desk Receptionist
LoBue
09.2021 - 03.2022
Specimen Technician
Quest Diagnostics
11.2020 - 09.2021
High School Diploma -
Friendly High School
Some College (No Degree) - Mass Communications
North Carolina Central University
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