Jessica Blagburn
Maricopa,AZ
Summary
OBJECTIVE:
To obtain an Assistant Store Manager position with The Home Depot.
I have 9+ years of experience with The Home Depot in various leadership roles within the store.
I am currently a CXM and VOC Captain at Store 0476 in Chandler, AZ.
Prior to my current role, I was the D31/94 DS, D28 DS, and inFocus Captain at Store 0417.
Before my transfer to Arizona, I was FES at Store 0652 for 2.5 years, Specialty DS prior to SLS, Pro DS, and D26 DS. I was acting MOD/Key Carrier, New Hire Orientation Leader, inFocus Captain, and the Kids Workshop Captain.
Overview
1
1
year of professional experience
Work History
Customer Experience Manager
The Home Depot# 0476
02.2023 - Current
Leadership:
Teach, Coach, Train, and Develop associates through mentorship, recognition, accountability, and follow-up to help associates achieve their short-term and long-term career goals.
Conflict Resolution and Problem Solving.
Inspire associates by building strong relationships to individualize motivating strategy.
Communication Board to get necessary information out to multiple associates across varying shifts.
Organization and Prioritization:
Leading the team to reach goals by appointing Captainships to drive results and develop leaders.
Monitor workflows for all departments to maintain efficiency and drive sales throughout store.
Clearly set standards and expectations for departments and store that directly reflects the direction and vision of Store Manager.
Education
The Home Depot's DS AD Leadership Course, AZ
12.2022
Skills
Cash Handling, vault verification, customer issue resolution and follow-up Drive Credit, VOC, Safety Awareness, and boost moral in multiple departments by making work fun
Phone sales, Refund/Re-Ring orders, Order Up, Customer Service
Ensure accountability by disciplinary actions in fair and consistent manner to maintain respect and dignity of associate
Drive Company's business standards and guidelines to comply with The Home Depot's overall vision
Recognition Awards
I have received ovefr 45 Orange Awards, 1 Regional Vice President's Recognition Award in the PacNorth, and 1 Regonial Vice PResident's Recognition Award from the PacMountainDesert.
As Safety Captain in the PacNorth, I assisted the store in achieving 500+ Days Safe
Timeline
Customer Experience Manager
The Home Depot# 0476
02.2023 - Current
The Home Depot's DS AD Leadership Course, AZ
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