Jessica Blair
ADVANTAGE Home Care
Grants Pass,OR
5
years of professional experience
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Work History
Caregiver
4 Months- Assisted residents with Activities of Daily Living (ADLs), including bathing, grooming, dressing, toileting, feeding, and personal hygiene while promoting dignity, independence, and quality of life.
- Monitored and documented changes in patients’ physical, emotional, and behavioral conditions, reporting findings to nursing staff to facilitate timely interventions and ensure continuity of care.
- Provided mobility assistance, including transfers, ambulation, repositioning, and fall prevention to maintain patient safety and comfort.
- Followed infection prevention and control protocols, including proper use of Personal Protective Equipment (PPE), hand hygiene practices, and CDC guidelines.
- Responded to emergencies, resident incidents, and disaster preparedness situations in accordance with facility policies and safety procedures.
- Collaborated with RNs, Physicians, and interdisciplinary teams to implement individualized care plans, contributing to improved patient outcomes.
- Educated patients and families on care plans, safety practices, and disease management, enhancing understanding and supporting informed healthcare decisions.
CNA
4 Months- Enforced safety protocols during emergency disaster situations; tracked multiple patients to designated areas while ensuring safety of all residents and staff, contributing to compliance with Prevention Protection guidelines.
- Performed CDC health and safety protocols for PPE and hand washing, adhering to nursing service policies; maintained composure in high-pressure situations, quickly stabilizing patients to reduce pain and trauma.
- Collaborated with medical staff to maintain up-to-date training and certification statuses; recorded intake and discharge of patients, accommodations of mental illnesses, special needs or specific requirements, obtained health history, maintained detailed records, and provided patient and family education tailored towards individuals in adherence to HIPAA guidelines.
Front Desk Associate
5 Months- Greeted members and guests with a welcoming first impression, managed front desk operations by efficiently answering phone calls, responding to emails, and addressing member inquiries, conducted tours to showcase gym facilities and services, enhancing member engagement and encouraging new sign-ups.
- Managed new memberships, renewals, and cancellations, verifying correct information entry into the gym’s management system and coordinating appointments for personal training sessions, classes, or other gym services.
- Maintained cleanliness and organization throughout gym, created inviting environment for members and guests, sold gym merchandise and nutritional supplements, tracked inventory and restocked items, followed state protocols in emergency situations, administered first aid, and ensured up-to-date certifications.
Jewelry Associate/Seasonal
4 Months- Greeted customers warmly, identified gift or style needs, recommended fine jewelry options, informed on hallmarking, stamping, authentication, and metal purity, while matching prices to online sales.
- Built long-term client relationships, managed client books, and met goals for store loyalty and warranty protection plans while boosting sales up to 50% during holidays, along with ensured high-security standards, accurate inventory counts, pristine display case presentation, and organized stock replenishment.
- Operated POS registers, managed inventory tech, processed specialized and custom orders through phone and online, handled product shipping, created loyalty accounts, and resolved customer complaints with nightly in-store money count and deposits.
Pawn Broker/Sales Associate
3 Months- Greeted customers, answered phones, conducted daily inventory, facilitated jewelry sales of precious metals, electronics, and firearms, processed loan transactions, and maintained merchandise presentation, resulting in a 50% increase in customer reviews.
- Counted cash, listed and sold shippable big-ticket items on eBay, observed people in and out of establishment to identify threats to the safety of people and commodities, committed to serving the customers and company in adherence to pawnbroker licenses and code enforcement for all legal operations and procedures.
- Recorded cash transactions accurately, listed and sold shippable big-ticket items on eBay, observed people in and out of establishment to identify threats to the safety of people and commodities, committed to serving the customers and company in adherence to pawnbroker licenses and code enforcement for all legal operations and procedures.
- Communicated issues with shop owners and assisted in managing numbered inventory.
Assistant Manager
1 Year 6 Months- Oversaw all daily operations of the store, including scheduling staff, assigning tasks, and documenting inventory control for up-to-date processes for OSHA and FIFO regulations as well as coaching and assisting with new hires training, managed performance reviews to track overall progress and boost company satisfaction by 70%.
- Resolved customer complaints quickly and efficiently while maintaining a high level of professionalism, conducted refunds according to protocol, handled cash flow, bookkeeping, and bank drop procedures, ensuring clear communication between bank, outside businesses, and company owners.
- Made sure the restaurant had a pleasant and friendly vibe for everyone, promoted seasonal sales, membership discounts, provided educational knowledge on new products to establish a reoccurring revenue and positive customer rapport.
Education
GED
Skills
Client/Customer Confidentiality
Record Keeping
Computer Software
Personal Care
Patient Education
Time Management
Safety Awareness
Task Prioritization
Organizational Skills
Problem-solving
Customer service
Communication skills
Sales
Inventory Management
Cash Handling
Hiring/Recruiting
Hospitality
Timeline
Caregiver
ADVANTAGE Home Care
03.2026 - 07.2026Read More
CNA
Crescent City Skilled Nursing
10.2023 - 02.2024Read More
Front Desk Associate
Planet Fitness
03.2023 - 08.2023Read More
Jewelry Associate/Seasonal
Macy's
10.2022 - 02.2023Read More
Pawn Broker/Sales Associate
Cash Connection
07.2022 - 10.2022Read More
Assistant Manager
Round Table Pizza
01.2021 - 07.2022Read More
RCC
GED
Read More