Customer service professional with 6+ years of experience creating positive client experiences in spa, wellness, and retail settings. Skilled in communication, scheduling, and problem-solving with a focus on empathy, organization, and teamwork.
Overview
16
16
years of professional experience
Work History
Receptionist
International Day Spa
Redlands
02.2023 - 08.2024
Created a welcoming environment to assist customers in finding desired makeup and skincare products.
Handled phone calls, scheduled client appointments, and managed therapists' schedules.
Implemented price changes, processed returns, and supported sales efforts.
Maintained spa cleanliness and organized office files for streamlined operations.
Provided beverages and foot soaks to clients in waiting areas.
Receptionist
Inner Evolution Yoga
Redlands
12.2017 - 10.2018
Greeted customers and students, fostering a welcoming atmosphere.
Managed accounts, memberships, and processed payments efficiently.
Handled customer inquiries and guided them on classes and products.
Maintained sanitation standards and designed promotional materials.
Barista
Starbucks Coffee
San Bernardino
01.2009 - 01.2012
Prepared food and beverages efficiently while maintaining high quality in fast-paced settings.
Handled money, accounted for tips, and maintained accurate financial records.
Traveled to various locations to cover shifts and support operations.