Jessica Bolton

Customer Service & Operations Coordinator

● Managed a wide range of customer service and administrative functions, resolving customer concerns efficiently while maintaining a high level of customer satisfaction.

● Coordinated delivery and pickup schedules with customers, verified inventory availability, and ensured accurate order fulfillment.

● Resolved customer inquiries and service issues by collaborating with internal teams to provide timely, effective solutions.

● Oversaw municipal customer accounts to ensure consistent, high-quality service and compliance with contractual service expectations.

● Worked closely with dispatch and a team of 20+ drivers to coordinate daily schedules, resolve operational challenges, and optimize service delivery.

● Ensured all required transportation documentation, including Bills of Lading (BOLs) and manifests, was complete and accurate for every load.

● Monitored driver qualification files to maintain compliance with DOT regulations and company safety standards.

● Prepared and analyzed daily production and delivery reports to support operational planning and performance tracking.

● Managed billing for commercial and residential accounts on monthly, bi-monthly, and quarterly cycles, ensuring timely and accurate invoicing.

● Communicated with customers regarding past-due balances, resolved billing discrepancies, and collected payments to reduce accounts on credit hold.

● Built strong relationships with customers, drivers, and internal departments to improve communication, streamline processes, and enhance overall service quality.

Responsible for managing and supporting telemetry customer accounts with a focus on larger, high-priority customers. Serves as the primary point of contact, ensuring exceptional customer service, timely issue resolution, and proactive communication. Maintains the structure and integrity of customer accounts by ensuring accurate account setup, billing, equipment management, and data quality. Works collaboratively with internal teams to coordinate customer needs, improve processes, and deliver a consistent, high-quality customer experience. Monitors account performance, identifies opportunities for service improvements, and ensures all accounts meet company standards for quality, compliance, and operational efficiency.

Key Responsibilities:

• Manage a portfolio of large and strategic telemetry customer accounts.
• Deliver exceptional customer service through timely communication and problem resolution.
• Ensure account accuracy, organization, and ongoing maintenance.
• Monitor service quality and customer satisfaction metrics.
• Coordinate with sales, operations, logistics, and technical support to meet customer needs.
• Identify process improvements that enhance the customer experience and account efficiency.
• Support account onboarding, equipment management, and billing accuracy.
• Maintain detailed account documentation and ensure compliance with company policies.
• Build strong customer relationships to promote retention and long-term success.
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• Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
• Daily tasks include: Billing, generating and completing work orders in a timely and professional manner, cash handling & etc.
• Politely assisted customers in person and via telephone.
• Delivered exceptional customer service through acknowledgement, communication, and commitment to quality.
• Managed a high volume of customer service operations, supporting issues related to Maintenance issues, Main Line breaks and insurance claims.
• Performed front-end operations, including payments, billing, and filing.

• Responded to customer requests via telephone and email.
• Entered details such as payments, account information and call logs into the computer system.
• Organized, stocked and maintained the teller window area.
• Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
• Executed customer transactions, including deposits, withdrawals, money orders and checks.
• Advised clients on mortgage, educational and personal loans.
• Assessed clients' financial situations to develop strategic financial planning solutions.
• Collected member loan payments.
• Rapidly and efficiently prepared customer and ATM cash and change orders.

• Supervised a weekly schedule of projects and anticipated the timelines for specific milestones and completion.
• Strengthened existing customer relationships through extensive communication and tried and true marketing strategies.
• Routinely answered customer questions regarding merchandise and pricing.
• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
• Processed cash and credit payments rapidly and accurately.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Managed over 300 consignors
• Looked over monthly finances and commission to consignors.