Jessica Bonner
Rockingham
Summary
Dynamic professional with a strong background in client relations and veterinary care, honed at Maple Lane Veterinary Clinic. Bilingual in Spanish, I excel in data entry and record management while delivering exceptional service under pressure. Proven ability to enhance client satisfaction and streamline operations through effective communication and organizational skills.
Overview
10
10
years of professional experience
Work History
Receptionist
Maple Lane Veterinary Clinic
Weyers Cave
12.2024 - Current
- Greeted clients and pets upon arrival at veterinary clinic, ensuring a welcoming environment.
- Answered phone calls, addressing client inquiries and transferring calls as necessary.
- Processed payments accurately and updated accounts to reflect balance changes.
- Assisted veterinary staff with patient check-in procedures to streamline operations.
- Coordinated follow-up appointments for ongoing pet care to enhance client satisfaction.
- Performed data entry tasks promptly across various computer systems.
Veterinary Food Inspection Specialist
U.S. ARMY
04.2018 - 07.2024
- As an experienced Quality Assurance and Food Safety Specialist, I am skilled in ensuring product compliance through data analysis, report generation, and risk mitigation strategies.
- Proficient in reviewing production records and regulatory compliance documentation to support continuous improvement in food safety.
- As a Veterinary Technician with Military K9 Unit experience, adept at providing compassionate care to animals, administering immunizations, and assisting in routine veterinary procedures.
- Skilled in receptionist duties, including updating medical records, managing client communications, and preparing documentation for international pet travel to ensure compliance with regulations.
- Strong organizational skills and a commitment to supporting seamless clinic operations.
Sales Associate
SPRINT
06.2016 - 04.2018
- Provided personalized assistance to customers by helping them locate products, answering inquiries, and offering expert product recommendations.
- Delivered exceptional customer service through warm greetings and engaging, professional conversations to assess customer needs.
- Handled incoming phone calls efficiently, collaborated with team members to meet sales targets, and cultivated strong customer relationships while maintaining comprehensive knowledge of all products and services.
Education
MEDICAL CODING & BILLING CERTIFICATE -
PIKES PEAK STATE COLLEGE
COLORADO SPRINGS, COLORADO12.2025
HIGH SCHOOL DIPLOMA -
TENNYSON HIGH SCHOOL
HAYWARD, CALIFORNIA06.2013
Skills
- Fluent in Spanish
- Proficient with POS systems
- Excellent interpersonal and communication skills
- Poised under pressure
- Detail Oriented
- Fun and energetic
- Data entry
- Record management
Timeline
Receptionist
Maple Lane Veterinary Clinic
12.2024 - Current
Veterinary Food Inspection Specialist
U.S. ARMY
04.2018 - 07.2024
Sales Associate
SPRINT
06.2016 - 04.2018
MEDICAL CODING & BILLING CERTIFICATE -
PIKES PEAK STATE COLLEGE
HIGH SCHOOL DIPLOMA -
TENNYSON HIGH SCHOOL