Jessica Boots
Marion,IA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Pharmacy Operations Manager
Walgreens
Cedar Rapids, IA
02.2022 - Current
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment.
Inventory Specialist
Walgreens
Cedar Rapids, IA
07.2021 - 02.2022
- Responsible for executing, monitoring, and training inventory best practices and standard operating procedures for the entire store, including both front end and pharmacy.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Execute merchandising plans with precision, paying attention to detail in product placement, signage, and overall presentation to maximize visual impact and drive sales.
Shift Lead
Wagreens
Cedar Rapids, IA
01.2019 - 07.2021
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Associate of Applied Science - Interior Design
Kirkwood Community College
Cedar Rapids, IAAssociate of Applied Science - Graphic Design
Kirkwood Community College
Cedar Rapids, IASkills
- Time Management
- Inventory Control
- Performance Metrics
- Staff Training and Development
- Complex Problem-Solving
Timeline
Pharmacy Operations Manager
Walgreens
02.2022 - Current
Inventory Specialist
Walgreens
07.2021 - 02.2022
Shift Lead
Wagreens
01.2019 - 07.2021
Associate of Applied Science - Interior Design
Kirkwood Community College
Associate of Applied Science - Graphic Design
Kirkwood Community College