Jessica Boubede
Metairie,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Insurance Agent
Confidential
Metairie, LA
02.2021 - Current
- Provided exceptional customer service to clients, addressing inquiries and resolving issues promptly.
- Assisted clients in selecting suitable insurance policies based on individual needs and circumstances.
- Maintained accurate records of client interactions and policy details using CRM software.
- Educated clients on policy benefits, coverage options, and claims processes effectively.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
Legal Secretary
Sessions Fishman Nathan & Israel
Metairie, LA
11.2015 - 11.2020
- Managed calendar and scheduling for attorneys, ensuring efficient time allocation and client appointments.
- Drafted, reviewed, and filed legal documents to support case preparation and maintain compliance with regulations.
- Conducted legal research using various databases to assist attorneys in case strategy development.
- Coordinated communication between clients, attorneys, and court personnel to streamline information flow.
- Organized case files and maintained document management systems for easy retrieval and tracking of information.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Transcribed legal documents and phone conversations.
Medical Assistant
Surgery Services, LLC
Metairie, LA
05.2011 - 11.2015
- Assisted in preparing patients for surgical procedures, ensuring comfort and compliance with pre-operative instructions.
- Managed patient records using electronic health record (EHR) systems, improving data accuracy and accessibility.
- Coordinated appointment scheduling for surgical consultations, optimizing clinic workflow and patient flow.
- Conducted vital sign assessments, supporting physicians in delivering timely and accurate patient care.
- Educated patients regarding post-operative care instructions, enhancing recovery outcomes through effective communication.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Administrative Assistant
Gallo Mechanical Contractors, LLC
Metairie, LA
10.2005 - 02.2011
- Coordinated office operations, ensuring smooth workflow and communication across departments.
- Managed scheduling for executive meetings, optimizing calendar efficiency and resource allocation.
- Facilitated vendor relations by negotiating service agreements to enhance operational support services.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Education
Associate of Science - Health And Human Services
Herzing University
Dearborn, MISkills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
Certification
Property and Casualty Insurance License
Life, Health and Accident Insurance License
Timeline
Insurance Agent
Confidential
02.2021 - Current
Legal Secretary
Sessions Fishman Nathan & Israel
11.2015 - 11.2020
Medical Assistant
Surgery Services, LLC
05.2011 - 11.2015
Administrative Assistant
Gallo Mechanical Contractors, LLC
10.2005 - 02.2011
Associate of Science - Health And Human Services
Herzing University