Jessica Bowen
Trinity,FL
Summary
Highly organized and dedicated professional with proven track record of providing exceptional customer service and staff support in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. A tech-savvy, adept learner with proficiency is MS Office and other clerical duties.
Overview
10
10
years of professional experience
Work History
Social Services Coordinator
Anclote High School
01.2021 - Current
- Reduced truancy rates by closely monitoring student absences and collaborating with parents.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of counselor and administration team.
- Managed confidential student records, ensuring privacy and security of sensitive information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Use evidence-based practices such as motivational interviewing and self-reflection work sheets to create individualized service plans for 100+ clients.
- Monitored student progress through regular follow-up meetings, adjusting care plans as needed to ensure optimal results.
- Served as liaison between school administration, community organizations, and law enforcement agencies regarding truancy concerns and interventions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Office Manager
Youthful Reflexion Med Spa
01.2018 - 01.2020
- Effectively assisted in building up and relocating business from one-room office suite to four-room office.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Professional Services Coordinator
Avnet
01.2014 - 01.2018
- Provided exceptional support during client onboarding processes by guiding them through required steps while maintaining constant communication throughout all stages of engagement.
- Enhanced client satisfaction by promptly addressing inquiries and providing efficient solutions.
- Resolved client conflicts or issues by employing effective problem-solving techniques, ensuring positive outcome for all parties involved.
- Delivered high-quality results under tight deadlines by effectively prioritizing tasks according to urgency level and importance.
- Coordinated cross-functional teams to ensure timely completion of projects, improving overall efficiency.
- Conducted regular meetings with clients to assess needs and provide updates on project progress, ensuring clear communication channels at all times.
Education
Associate Degree in Health Science -
Rasmussen University
08.2018
Skills
- MS Office
- SAP Experience
- Communication Skills
- Data Entry
- Clerical Support
- Project Management
- Planning and Prioritization
- Operational Improvements
references
Available Upon Request
Timeline
Social Services Coordinator
Anclote High School
01.2021 - Current
Office Manager
Youthful Reflexion Med Spa
01.2018 - 01.2020
Professional Services Coordinator
Avnet
01.2014 - 01.2018
Associate Degree in Health Science -
Rasmussen University
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