Jessica Bravo

St. Cloud,FL

Summary

I am a highly motivated and skilled, with ability to multitask and pick up on anything that's thrown my way. I possess excellent communication and critical thinking abilities, and am able to work effectively in both individual and team settings. Overall I am willing and ready for anything.

Overview

years of professional experience

Work History

Dispatch Supervisor /Customer Service Call Center Representative

Orlando auto sales and recycling

Orlando, FL, United States

05.2022 - 08.2024

Scheduled, assigned, and monitored the work of dispatchers
Developed and implemented policies and procedures to improve operational efficiency
Monitored incoming calls to ensure they were handled promptly and correctly

Supervisor

canoe creek service plaza

Saint Cloud, FL, United States

02.2019 - 05.2022

Directed and supervised team of 15 employees in daily operations
Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions

Administrative Assistant

Molloy Brothers Moving & Stge

Long Island City, New York, United States

06.2014 - 02.2019

Provided administrative support to the executive team, including scheduling meetings and managing calendars
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
Managed incoming calls while providing information or transferring callers to appropriate personnel

Education

GED -

Loring Job Corps

Maine, NY

05.2015

Skills

Employee Training
Schedule checking and oversight
Proficiency in [Software]
Transportation Coordination

Route Planning
Logistics activities and coordination
Driver communication
Data Entry

Languages

Spanish

Full Professional

Timeline