Jessica Brill
Natick,MA
Summary
Dynamic and engaging professional with a proven track record at Belmont Country Club, excelling in guest engagement and hospitality service expertise. Demonstrated exceptional customer service and multitasking abilities, enhancing dining experiences and operational efficiency. Known for strong work ethic and team leadership, consistently receiving positive feedback for outstanding performance and dedication.
Overview
10
10
years of professional experience
Work History
Server
Belmont Country Club
Belmont, MA
05.2023 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Event Server
Belmont Country Club
Belmont, MA
05.2023 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Answered guest questions about event plans and food service choices.
- Returned reusable goods and serving equipment for inventory and restock.
Food Runner
Belmont Country Club
Belmont, MA
05.2023 - Current
- Established rapport with customers by providing friendly and attentive service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
Entertainer
Alyssa's Happily Ever After
Hopkinton, MA
05.2020 - 08.2021
- Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
- Developed unique acts for various occasions, ensuring a memorable experience for all attendees.
- Seamlessly adapted performances to accommodate last-minute changes or unforeseen challenges during live events.
- Increased event attendance rates by promoting shows through various marketing channels, including social media and local print advertisements.
- Received coaching to refine skills and abilities.
Camp Counselor
Crossroads School For Child Development
Marlborough, MA
06.2015 - 07.2020
- Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Worked with children of varying age, interest, skill, and developmental levels.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
Education
Bachelor - Communications
Stonehill College
North Easton, MA05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Excellent communication
- Customer service
- Team leadership
- Safe food handling
- Multitasking Abilities
- Food running
- Team collaboration
- Order accuracy
Languages
Spanish
Limited Working
Interests
- Youth Development Programs
- Gym Workouts
- Playing Sports
- Volunteering with youth sports programs as a college athlete
- Team Sports
- Road Trips
- Personal Development and Self-Improvement
Timeline
Server
Belmont Country Club
05.2023 - Current
Event Server
Belmont Country Club
05.2023 - Current
Food Runner
Belmont Country Club
05.2023 - Current
Entertainer
Alyssa's Happily Ever After
05.2020 - 08.2021
Camp Counselor
Crossroads School For Child Development
06.2015 - 07.2020
Bachelor - Communications
Stonehill College