Jessica Brod
Bradley,IL
Summary
Dynamic leader with expertise in store operations and customer service management at Bath & Body Works. Enhanced sales through strategic visual merchandising and effective team training. Improved inventory monitoring, ensuring product availability. Fostered a positive work environment, boosting employee performance and customer satisfaction. Achieved a 20% increase in sales through innovative promotional displays.
Overview
11
11
years of professional experience
Work History
Key Holder Supervisor
Bath & Body Works
Joliet
07.2015 - Current
- Trained and supervised team members on operational procedures and customer service excellence.
- Managed inventory levels, ensuring product availability and timely restocking.
- Implemented visual merchandising strategies to enhance store presentation and drive sales.
- Conducted cash handling procedures, maintaining accurate financial records during shifts.
- Monitored daily sales performance, identifying trends to optimize staffing and sales strategies.
- Enforced company policies and standards, fostering a positive work environment for staff and customers.
- Assisted in training new employees on product knowledge and customer engagement techniques.
- Collaborated with management to develop promotional displays that increased foot traffic and customer interest.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Received and counted money.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
No Degree - Criminal Justice
Joliet Junior College
Joliet, ILNo Degree - Criminal Justice
College of DuPage
Glen Ellyn, ILHigh School Diploma -
Minooka Community High School
Minooka, IL05.2013
Skills
- Store operations
- Training and mentoring
- Daily reporting
- Team training and development
- Customer service
- Cash handling
- Customer service management
- Task delegation
- Inventory monitoring
- Product ordering
- Sales coaching
- Employee training
- Leadership development
- Sales leadership
Timeline
Key Holder Supervisor
Bath & Body Works
07.2015 - Current
No Degree - Criminal Justice
Joliet Junior College
No Degree - Criminal Justice
College of DuPage
High School Diploma -
Minooka Community High School