Jessica Brown
Clarksville,TN
Summary
Gifted professional with drive to provide remarkable service. True people person, skilled in resolving issues and understanding the importance of corporate branding. Over 20 years of driving growth and Choice brand recognition.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
V & A Partnership
04.2023 - Current
- Oversee all operations of the hotel to ensure they adhere to Choice Brand standards
- Hold regular briefings and meetings with all head of departments
- Ensure full compliance with hotel operating controls, Sops, policies, procedures, and service standards
- Lead all key property issues including capital projects, customer service, and refurbishment
- Handling complaints and overseeing the service recovery procedures
- Responsible for the preparation, presentation, and subsequent achievement of the hotel's annual Operating Budget, Marketing and Sales Plan, and Capital Budget
- Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded
- Ensure all decisions are made in the best interest of the hotel
- Developing improvement actions, and carrying out cost savings
- A strong understanding of P&L statements and the ability to react with impact strategies
- Closely monitor the hotel's business reports on a daily basis and take decisions accordingly
- Prepare a monthly financial report for the owners
- Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
Dual Property General Manager
A & S Hospitality, LLC
10.2019 - Current
- Oversee the operations functions of the hotel, as per the Organizational chart
- Hold regular briefings and meetings with all head of departments
- Ensure full compliance to hotel operating controls, SOP's, policies, procedures, and service standards
- Lead all key property issues including capital projects, customer service and refurbishment
- Handling complaints and oversee the service recovery procedures
- Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded
- Ensure all decisions are made in the best interest of the hotels and management.
Assistant General Manager (AGM)
Rodeway Inn
06.2009 - 08.2019
- Oversee all operations of the property.
Education
Certificate in Medical Billing & Coding -
Penn Foster
High school diploma -
Penn Foster
Bachelor of Science in Computer Science -
University of Phoenix-Online Campus
11.2026
Skills
- Computer skills
- Time Management
- Payroll
- Office Management
- Accounts Payable
- Profit & Loss
- Accounts Receivable
- Recruiting
- Human Resources
Certification
- HOST, Present
- HOST Hotel operations certificate
Timeline
General Manager
V & A Partnership
04.2023 - Current
Dual Property General Manager
A & S Hospitality, LLC
10.2019 - Current
Assistant General Manager (AGM)
Rodeway Inn
06.2009 - 08.2019
Certificate in Medical Billing & Coding -
Penn Foster
High school diploma -
Penn Foster
Bachelor of Science in Computer Science -
University of Phoenix-Online Campus