Jessica Burnett
Summary
Dynamic college graduate with a Bachelor's degree and extensive experience in administrative operations, customer service, sales, management and hospitality. Proven track record of exceeding targets in fast-paced environments while delivering exceptional customer experiences. Skilled in managing multiple priorities, building client relationships, and adapting quickly to new challenges. Known for combining academic knowledge with practical expertise to drive results and contribute to organizational success.
Overview
11
11
years of professional experience
Work History
Senior Inside Sales and Marketing Representative
Suffolk County Cleaning
11.2017 - Current
- Optimized pricing strategies based on market research data, successfully increasing profit margins while maintaining competitiveness in the industry.
- Maintained an extensive knowledge of products and services to provide valuable insights to clients during the sales process.
- Skilled in training new employees, fostering a collaborative work environment, and working independently to meet targets.
- Successfully operates CRM systems, Salesgenie, Calendar, Adobe Illustrator, and Outlook functions.
- Proven ability to schedule appointments efficiently, cold call potential clients, and close deals while maintaining a high level of client satisfaction.
Patient Care Coordinator
Merrick Physical Therapy
07.2022 - 07.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Answered incoming calls, scheduled appointments and filed medical records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Managed bookkeeping responsibilities, including accurately tracking financial transactions and collecting copayments in a timely manner.
Senior Client Relations Specialist
RUI Credit Services
03.2014 - 05.2015
- Exceeded monthly collection targets by diligently pursuing past-due accounts and employing effective communication strategies.
- Streamlined workflow by implementing efficient time management techniques, prioritizing tasks, and meeting deadlines.
- Assisted in training new hires on company policies, collection procedures, and relevant regulatory requirements.
- Monitored calls to ensure adherence to company policies and standards, analyzes performance metrics, and implements strategies for improvement.
- Handle escalated customer issues, manage staffing schedules, and facilitate communication between agents and upper management to ensure smooth operations and achieve service level goals.
Education
Bachelor of Science - Criminology
Suny of Old Westbury
Old Westbury, NY05.2014
Skills
- Sales Presentations
- Objection handling
- Social Media Marketing
- Strategic Prospecting
- Pipeline Management
- CRM proficiency
- Salesforce Expert
- Microsoft Windows
- Outlook
- Adobe Illustrator
- Organized and Efficient
- Attention to Detail
- Customer Relationship Building
- Exceptional customer service
- Scheduling Staff
- Handling Difficult Customers
- Multitasking
- Dependable and Responsible
- Flexible and Adaptable
- Critical Thinking
- Excellent Communication
- Bar Manager experience
- POS System Operation
- Staff Management experience
- Food Preparation experience
- Menu development experience
- Upselling strategies
- Inventory Tracking
Timeline
Patient Care Coordinator
Merrick Physical Therapy
07.2022 - 07.2023
Senior Inside Sales and Marketing Representative
Suffolk County Cleaning
11.2017 - Current
Senior Client Relations Specialist
RUI Credit Services
03.2014 - 05.2015
Bachelor of Science - Criminology
Suny of Old Westbury
Similar Profiles
John HargadenJohn Hargaden
Emergency Complaint Operator at Suffolk County Police DepartmentEmergency Complaint Operator at Suffolk County Police Department
Giann YnoaGiann Ynoa
Desk Receptionist at Suffolk County Health ClubDesk Receptionist at Suffolk County Health Club
Arthur RadoArthur Rado
PWI Skills Instructor at Suffolk County Emergency Medical ServicesPWI Skills Instructor at Suffolk County Emergency Medical Services