Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Myra Castrejon

Anchorage

Summary

Proven achiever in sales and customer relations, I elevated Allstate's revenue through strategic prospecting and exceptional objection handling. Skilled in CRM systems, I consistently surpassed sales targets by fostering strong client relationships and leveraging social media marketing. My collaborative spirit and proactive approach have been key to my success, ensuring both customer satisfaction and operational efficiency.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Senior Inside Sales and Marketing Representative

Allstate
Anchorage, AK
10.2016 - Current
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Answered customers' questions regarding products, prices, and availability.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Enhanced customer relationships for long-term business growth through consistent communication and diligent followups.
  • Exceeded quarterly sales targets consistently through proactive outreach efforts and effective negotiation techniques.
  • Collaborated with cross-functional teams to streamline internal processes, resulting in increased efficiency and productivity.

Loan Originator

Mortgage Brokers of Alaska
Anchorage, AK
07.2020 - 12.2023
  • Conducted thorough borrower assessments to determine appropriate loan products based on individual needs and qualifications.
  • Collaborated with internal teams to ensure seamless coordination during the entire loan origination process.
  • Reviewed credit reports and financial statements to accurately assess risk factors before submitting loans for approval.
  • Negotiated favorable terms and conditions for clients, ensuring the best possible mortgage options.
  • Participated in ongoing training sessions to stay current on industry trends, lending guidelines, and product offerings.
  • Worked closely with processors and underwriters to expedite the approval of loans while maintaining high-quality standards.
  • Enhanced customer satisfaction through prompt communication and timely resolution of inquiries and concerns.
  • Attended networking events to cultivate relationships with real estate professionals, resulting in increased referral business.

Property Manager

Shefers Apartments
Anchorage, AK
04.2005 - 12.2022
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.

Assistant Manager

Northrim Bank
Anchorage, AK
09.2008 - 10.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Associate of Applied Science - Undeclared

University of Alaska Anchorage
Anchorage, AK
01-2009

Skills

  • Sales presentations
  • Objection handling
  • Social media marketing
  • Strategic prospecting
  • CRM proficiency

Certification

  • Certified Notary Public, Commission #: 210914002
  • Casualty, License #: 100103841
  • Property, License #: 100103841
  • Health, License #: 100103841
  • Life, License #: 100103841
  • Loan Originator, NMLS #: 1943752


Timeline

Loan Originator

Mortgage Brokers of Alaska
07.2020 - 12.2023

Senior Inside Sales and Marketing Representative

Allstate
10.2016 - Current

Assistant Manager

Northrim Bank
09.2008 - 10.2016

Property Manager

Shefers Apartments
04.2005 - 12.2022

Associate of Applied Science - Undeclared

University of Alaska Anchorage

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Myra Castrejon