Summary

Overview

Work History

Education

Skills

Timeline

JESSICA CALDWELL

Gaffney,SC

Summary

Passionate about building strong company and customer relationships, driving brand loyalty and being reliable and dedicated in leadership roles.

Overview

years of professional experience

Work History

Shift Leader/Bartender/Trainer

Midwood Smokehouse

Ballantyne, NC

01.2023 - Current

Handle customer service challenges, with the goal of providing excellent customer service
Help prepare food and drinks for servers, and help serve as required
Lead shifts and training and mentoring of new hires
Responsible for money handling for the store

Lead Bartender/Shift Leader

Rigsby's Bar & Grill

Spartanburg, SC

01.2021 - 01.2023

Oversaw restaurant organization and cleanliness during shifts
Lead bartender and server shift leader
Prepared small dishes/served/cleaned
Waited tables, served drinks and trained new hires
Assisted with interviewing new hires

Customer Service Representative

CIGNA

02.2022 - 08.2022

Company Overview: Work at Home
Handled large volume of calls from Medicare Advantage members
Became a specialist in Medicare terminology and benefits
Assisted members with benefits, eligibility, claims and helped them find providers
Exceeded goals and driven to provide high quality customer service
Work at Home

Bartender/Shift Leader

Bad Daddy's Burger Bar

Gastonia, NC

01.2015 - 01.2022

Helped to open a new location, set it up, interview and train new staff
Lead shifts while bartending and serving food
Prepared food in the kitchen as necessary
Tasked with handling and monitoring large sums of money for the restaurant

Lead Server/Bartender/Shift Leader

TGI Friday's

Bethlehem, PA

01.2008 - 01.2015

Was lead server, shift leader and bartender
Trained new servers and bartenders
Worked to-go orders
Prepared small dishes/served/cleaned