JESSICA CALDWELL
Gaffney,SC
Summary
Passionate about building strong company and customer relationships, driving brand loyalty and being reliable and dedicated in leadership roles.
Overview
17
17
years of professional experience
Work History
Shift Leader/Bartender/Trainer
Midwood Smokehouse
Ballantyne, NC
01.2023 - Current
- Handle customer service challenges, with the goal of providing excellent customer service
- Help prepare food and drinks for servers, and help serve as required
- Lead shifts and training and mentoring of new hires
- Responsible for money handling for the store
Lead Bartender/Shift Leader
Rigsby's Bar & Grill
Spartanburg, SC
01.2021 - 01.2023
- Oversaw restaurant organization and cleanliness during shifts
- Lead bartender and server shift leader
- Prepared small dishes/served/cleaned
- Waited tables, served drinks and trained new hires
- Assisted with interviewing new hires
Customer Service Representative
CIGNA
02.2022 - 08.2022
- Company Overview: Work at Home
- Handled large volume of calls from Medicare Advantage members
- Became a specialist in Medicare terminology and benefits
- Assisted members with benefits, eligibility, claims and helped them find providers
- Exceeded goals and driven to provide high quality customer service
- Work at Home
Bartender/Shift Leader
Bad Daddy's Burger Bar
Gastonia, NC
01.2015 - 01.2022
- Helped to open a new location, set it up, interview and train new staff
- Lead shifts while bartending and serving food
- Prepared food in the kitchen as necessary
- Tasked with handling and monitoring large sums of money for the restaurant
Lead Server/Bartender/Shift Leader
TGI Friday's
Bethlehem, PA
01.2008 - 01.2015
- Was lead server, shift leader and bartender
- Trained new servers and bartenders
- Worked to-go orders
- Prepared small dishes/served/cleaned
Education
Associates - General Studies,Psychology
Northampton Area Community College
01.2013
High School -
Easton Area High School
Easton, PA01.2008
Penn State University
Skills
- Customer service
- Multi-tasking
- Communication
- Organizational skills
- Training
- Mentoring
- Handling money
- Shift management
- Money handling
- Team leadership
- Employee training
- Food preparation
- Problem solving
- Communication skills
- Quality control
Timeline
Shift Leader/Bartender/Trainer
Midwood Smokehouse
01.2023 - Current
Customer Service Representative
CIGNA
02.2022 - 08.2022
Lead Bartender/Shift Leader
Rigsby's Bar & Grill
01.2021 - 01.2023
Bartender/Shift Leader
Bad Daddy's Burger Bar
01.2015 - 01.2022
Lead Server/Bartender/Shift Leader
TGI Friday's
01.2008 - 01.2015
Associates - General Studies,Psychology
Northampton Area Community College
High School -
Easton Area High School
Penn State University