Jessica Calkins
Kingsford,MI
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
17
17
years of professional experience
Work History
Store Manager
Shoe Dept
Iron Mountain, Michigan
05.2023 - Current
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints in a timely manner.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Developed strategies to maximize sales and profitability.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Delegated work to staff, setting priorities and goals.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed daily banking activities such as deposits and withdrawals.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Formed and sustained strategic relationships with clients.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Performed regular price checks to ensure competitive pricing.
- Established customer service standards and monitored staff compliance.
- Prepared staff work schedules and assigned team members to specific duties.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated and maintained store signage and displays.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Key Holder
Shoe Department
Iron Mountain, Michigan
01.2019 - 05.2023
- Researched out-of-stock items to find additional inventory in other store locations.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Tracked stock movement to ensure availability of merchandise for customers.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Assisted customers with product selection and resolving complaints.
- Supervised bank deposits and security procedures to support store opening and closing.
- Partnered with store leadership team to learn and understand management processes and reports.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Assisted in general housekeeping to maintain store image.
- Handled customer inquiries and complaints with professionalism and patience.
- Ensured store was opened and closed in a timely manner according to company policies.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Adhered to all local laws governing retail operations including security requirements.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Ensured compliance with all company policies and procedures.
- Verified accuracy of register tills at beginning and end of shift.
- Managed daily operations, client relations and IT.
- Mentored newly hired staff in upselling techniques to improve sales.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
Sales Associate
Shoe Department
Iron Mountain, MI
03.2018 - 01.2019
- Maintained records related to sales for store management.
- Answered store and merchandise questions and led customers to wanted items.
- Upsold additional items based on customer interests and needs.
- Adhered to company initiatives and achieved established goals.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Placed special orders or called other stores to find desired items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained up-to-date knowledge of store merchandise and policies.
- Engaged customers in friendly, professional dialogue to determine needs.
- Handled customer complaints in a professional manner.
- Recommended, selected and located merchandise based on customer desires.
- Used technology resources to assist customers in locating and selecting items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained cleanliness of store environment including floors, windows, displays.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Worked with fellow sales team members to achieve group targets.
- Answered incoming telephone calls to provide store, products and services information.
- Assessed customer needs to provide assistance and information on product features.
Closing Manager
Superior Bagel and Subs LLC
Iron Mountain, MI
10.2016 - 03.2018
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maximized team morale and minimized turnover by recognizing performance and reinforcing positive choices.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Resolved customer complaints regarding closing process in a timely manner.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Ensured compliance with all food safety regulations and sanitation standards.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Adhered to all health department regulations regarding food storage and preparation.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Distributed food to service staff for prompt delivery to customers.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Inspected dining and serving areas for cleanliness and proper setup.
- Assisted staff by serving food and beverages or bussing tables.
- Trained new employees to perform duties.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Kitchen Manager
Romagnolies
Iron Mountain, MI
07.2007 - 10.2016
- Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
- Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained new employees to perform duties.
- Received, organized and rotated paper goods and food ingredients.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Oversaw food preparation, production and presentation according to quality standards.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Explained goals and expectations required of trainees.
- Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
- Developed and implemented kitchen policies, procedures and quality standards.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Assisted staff by serving food and beverages or bussing tables.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Ensured compliance with health and safety regulations.
- Delegated work to staff, setting priorities and goals.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Trained new employees on kitchen procedures and policies.
- Distributed food to service staff for prompt delivery to customers.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Planned kitchen staff schedules to maximize coverage and encourage collaboration.
- Completed routine maintenance and repair.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Operated equipment and machinery according to safety guidelines.
Education
High School Diploma -
Iron Mountain High School
Iron Mountain, MI05-2007
Skills
- Personnel development
- Store operations oversight
- Promotional planning
- Hourly shift management
- Operational budgeting
- Strategic thinker
- Employee training
- Flexible schedule
- Cash management
- Payroll management
- Verbal and written communication
- Inventory oversight
- Accurate cash handling
- Employee terminations
- Store merchandising
- Talent recruitment
- Bank and safe deposits
- Goals and performance
- Recruitment and hiring
- Employee supervision and motivation
- Work Planning and Prioritization
- Employee retention strategies
- Inventory control
- Store opening and closing procedures
- Retail sales techniques
- POS systems
- Customer response
- Documentation and reporting
- Pricing strategies
- Sales expertise
- Delegating work
- Inventory management
- Loss prevention
- Retail merchandise quality standards
- Sales strategies
- Hospitality and accommodation
- Customer relations
- Team motivation
- Mathematical aptitude
- Opening and closing procedures
- Problem-solving
- Reliable
- Friendly and positive
- Sales coaching
- Store displays
Timeline
Store Manager
Shoe Dept
05.2023 - Current
Key Holder
Shoe Department
01.2019 - 05.2023
Sales Associate
Shoe Department
03.2018 - 01.2019
Closing Manager
Superior Bagel and Subs LLC
10.2016 - 03.2018
Kitchen Manager
Romagnolies
07.2007 - 10.2016
High School Diploma -
Iron Mountain High School