Jessica Cantrell
Winston-Salem,NC
Summary
Proven track record in enhancing customer experiences and driving sales growth at Tax Protection Plus, adept in Salesforce and CRM tools. Demonstrates exceptional teamwork, problem-solving, and multi-tasking abilities. Achieved significant improvements in business operations through collaboration and customer service excellence.
Overview
17
17
years of professional experience
Work History
Sales Associate
Tax Protection Plus
04.2024 - 10.2024
- Used Salesforce to track leads, manage opportunities, and forecast sales. It provided tools for tracking customer interactions and automating sales processes.
- Made 80-100 phone calls per day using CRM Salesforce.
- Used Salesforce Service Cloud to manage customer support cases, track service requests, and provide better customer experiences through various channels.
- Collaborated with cross-functional teams to drive continuous improvement in business operations.
Dog Walker
3 Pooches
02.2014 - 04.2024
- Delivered peace of mind for clients by providing regular updates and photos of their pets during walks.
- Managed complex calendar schedules for the clients, ensuring punctuality and time management.
- Followed pet care instructions, dietary needs, and medication regimens.
- Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
Sales Associate
Birkenstock Feet First
11.2007 - 03.2015
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
West Forsyth High School
Clemmons, NC06.1995
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Goal-Oriented
- Flexible Schedule
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate
Tax Protection Plus
04.2024 - 10.2024
Dog Walker
3 Pooches
02.2014 - 04.2024
Sales Associate
Birkenstock Feet First
11.2007 - 03.2015
High School Diploma -
West Forsyth High School
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