Jessica Caporale
Hendersonville,TN
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrates ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill paired with outstanding active listening and multitasking abilities.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
State Atuo/Liberty Mutual
Nashville, Tenn
04.2022 - Current
- File business and personal insurance claims, ensuring accuracy and compliance with company policies.
- Deliver detailed process information regarding claims processing to customers, enhancing their understanding and satisfaction.
X-Ray Technologist/Clinical Assistant
Elite Sports Medicine and Orthopaedics
Nashville, TN
08.2010 - 03.2022
- Produced high-quality diagnostic images and obtained detailed patient histories for accurate diagnosis.
- Scheduled surgeries, follow-up appointments, and managed workers' compensation status forms efficiently.
- Escorted patients to exam rooms and gathered comprehensive injury details to assist in clinical assessments.
X-Ray Tech
Baptist Hospital
Nashville, TN
02.2007 - 08.2010
- Conducted X-ray examinations to support accurate patient diagnosis.
Education
Associate of Applied Science Degree - Radiologic Technology
Volunteer State Community College
Gallatin, TN05-2006
Skills
- Claim file updating
- Reading comprehension
- Medical terminology
- Courteous demeanor
- Data entry
- Customer education
- Data collection
- Team collaboration
- Building rapport
- Scheduling appraisals
- Complaint resolution
References
- Kaye Merkel- Small Commercial People Leader, Liberty Mutual- Kaye.Merkel@libertymutual.com/509-879-5584
- Steve Vance- State Auto Manager-Steven.Vance01@libertymutual.com/614-537-7580
- Chad T. Price, MD- Orthopedic Surgeon- 615-636-3284
Timeline
Customer Service Representative
State Atuo/Liberty Mutual
04.2022 - Current
X-Ray Technologist/Clinical Assistant
Elite Sports Medicine and Orthopaedics
08.2010 - 03.2022
X-Ray Tech
Baptist Hospital
02.2007 - 08.2010
Associate of Applied Science Degree - Radiologic Technology
Volunteer State Community College
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